Lead Instructional Designer

About the Position

We are seeking a Lead Instructional Designer to become part of our Workforce Experience team. Our team supports clients in accelerating digital and IT transformation by spotting and bridging gaps in employee knowledge, behaviors, and mindset. We plan, produce, and deliver a wide spectrum of solutions for online and in-person learning, including videos, articles, podcasts, interactive eLearning, coaching, experiential learning, instructor-led training, and assessments, all shaped by the newest discoveries in the learning sciences. Put another way, we reach beyond "training" to build learning experiences that create real, lasting change.

Responsibilities

• Collaborate with Subject Matter Experts to establish the learning and enablement needs of the intended audiences
• Set learning objectives that reflect learner backgrounds and the aims of each program
• Review, update, or produce content that directly aligns with learning objectives and the selected delivery methods
• Build engaging learning activities that reinforce and enrich the complete learning experience
• Prepare storyboards and partner closely with multimedia developers to turn ideas into impactful instructional resources
• Visualize the instructional graphics, user interfaces, and end-to-end product experiences before development starts
• Create assessment approaches to gauge the effectiveness of specific elements, modules, or entire courses
• Maintain neatly structured project documentation and course folders throughout every phase of delivery
• Interact regularly with SMEs and coworkers in a respectful and professional manner
• Incorporate adult learning principles and instructional design best practices into every task
• Nurture strong connections with internal teams to make the best possible use of available tools and shared resources

Requirements

• Bachelor's or Master's degree in Instructional Design, Adult Learning, or a related discipline
• No fewer than 5 years of applied professional experience in instructional design
• At least 1 year in a people management or team leadership capacity, directing a team of 5 or more FTEs
• Hands-on familiarity with authoring platforms such as Captivate, Articulate Storyline and RISE, or Evolve for producing advanced adaptive learning content
• Working awareness of instructional design methodologies including ADDIE, SAM, backward design, e-learning blueprint, design thinking, and interactive learning experiences
• Sound grasp of adult learning theory paired with multimedia design fundamentals
• Refined eye for visual design and layout composition
• Ability to feel at home in a dynamic and quickly shifting work setting
• Confident English communication at B2 level or above, in both writing and speech, complemented by attentive listening and clear expression
• Passion, energy, an optimistic mindset, and a "can-do" spirit when meeting challenges
• Aptitude for balancing multiple projects, setting priorities well, working independently, and meeting demanding deadlines
• Consistent history of being dependable, quick to respond, and centered on client needs across every engagement
• Talent for building rapport and cultivating trust and confidence with both clients and teammates
• Flexible thinking and agile stance toward deliverables, with the ability to adapt communication style for varied stakeholder audiences
• Resilience and the capacity to perform effectively under time pressure while balancing workload and priorities

Nice to Have

• Solid capabilities in multimedia development and graphic design to boost the quality of learning materials
• Background creating AI-driven learning and enablement solutions or AI-powered agents
• Familiarity with content compliance considerations connected to usability standards, Section 508, and Web Content Accessibility Guidelines (WCAG)

We Offer

• Opportunity to work remotely in Mexico
• Engaging and impactful work in the field of instructional design and learning experiences

About the Company

Our Workforce Experience team is dedicated to helping clients achieve digital and IT transformation by enhancing employee knowledge, behaviors, and mindset. We are committed to creating meaningful learning experiences that drive lasting change.