Lead, Platform Growth and Operations

About the Position

We are seeking a Lead, Platform Growth and Operations to drive marketplace efficiency and balance. Combine data insights and local market intelligence to grow the marketplace.

Responsibilities

• Lead continuous refinement of market performance monitoring and management framework and process to ensure a structured approach to drive market growth through combination of data analysis and market intelligence collection.
• Assist in developing regional driver & user retention and growth strategies and localizing to markets' specific action plans.
• Assist in longer-term performance review focusing on supply & demand growth and campaign effectiveness, and collaborate with BI& Analytics team on scalable data and analytics solutions to facilitate planning and decision making to support markets' growth.
• Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. user promotions and engagement initiatives) for designated markets with the objective of maximizing online platform / marketplace demand growth and sustainable user active rate.
• Manage the online platform budget for your designated markets, and to maximize the effectiveness and ROI of implemented campaigns and initiatives.
• Collaborate with city teams and other functional departments to ensure business and team objectives are met.

Requirements

• 6+ years of experience in Operations or a similar analytical role; relevant experience in a high-growth start-up environment.
• Previous experience working with, analyzing, and presenting findings from large data sets.
• Proven track record of effective project management, with the ability to work with multiple stakeholders.
• Ability to work effectively with cross-cultural and functional teams.
• Strong verbal and written communication skills with fluent proficiency in written and spoken English.
• Knowledge of the Hindi language is highly desirable.
• Team management experience a plus.

We Offer

• Competitive opportunities for career growth and development.
• Collaborative and dynamic work environment.

About the Company

Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.