Leasing Support Specialist
Job description
About the Position
We’re looking for a proactive and people-oriented Lease Renewal Coordinator to join Pharmbills on a project-based assignment. This role is ideal for someone who enjoys communicating with people, can build rapport quickly, and is comfortable handling high-volume outbound communication. You’ll work directly with residents approaching lease expiration, gather feedback, identify concerns, and help support the lease renewal process.
Responsibilities
- Contact residents by phone and email regarding upcoming lease expirations
- Understand residents’ renewal intentions and identify potential concerns or obstacles
- Gather feedback about their living experience and overall property satisfaction
- Serve as a professional and empathetic point of contact for residents
- Document tenant feedback accurately and share actionable insights with Property Managers
- Coordinate with internal teams to ensure concerns are properly communicated and addressed
- Follow established workflows, processes, and checklists
- Keep supervisors updated on workload, priorities, and any issues requiring attention
Requirements
- Strong verbal communication skills
- English B2+ and Spanish C1+
- Comfortable making high-volume outbound calls
- Professional and empathetic communication style
- Strong attention to detail and organizational skills
- Ability to follow established processes and checklists accurately
- Proactive approach to communication and problem-solving
- Basic proficiency with spreadsheets and office software
- 1–2 years of relevant experience is preferred, but not required
We Offer
- Fully remote format
- Clear processes and structured workflows
- Opportunity to develop communication and relationship-management skills
- International work environment
- Hands-on experience in property management and resident relations
If you’re confident communicating with people, comfortable with outbound calls, and know how to combine empathy with a structured approach, apply now and join Pharmbills!
About the Company
Stay Connected with Pharmbills!
Let's keep in touch – follow us on social media for all the behind-the-scenes awesomeness.
Got burning questions?
Hit us up via email!
And of course, stay tuned!
Because exciting updates are always around the corner.
It's a Pharmbills team, and you're invited!
© Pharmbills. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Pharmbills is a leading outstaffing company dedicated to providing American companies with exceptional professionals. Our teams exemplify outstanding work ethic, knowledge, skills, and an unwavering commitment to excellence. We help our clients grow, enhance productivity, reduce costs, and maintain the highest levels of professionalism.Founded in 2018, focusing on healthcare, we expanded our expertise to include finance, accounting, IT support, and customer service. Our dynamic team of over 1,000 passionate professionals is not just growing but growing rapidly, with approximately 90 new team members joining us each month. We are expanding our global footprint with teams in Ukraine, Bulgaria, Georgia, Portugal, Uzbekistan, the Czech Republic, and the US, and you could be a part of this exciting journey.We always seek individuals who speak English at an Upper-Intermediate level or above (B2, C1, C2 ∞) to join our team and contribute to our ongoing success.