Legal Priority Operator - 2nd Shift (Hybrid)

About the Position

Legal Priority Operator - 2nd Shift (Hybrid)

Join RRD as a Legal Priority Operator for the 2nd Shift in a hybrid role, handling document processing tasks with a focus on quality and efficiency.

Responsibilities

• Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF).
• Coordinate, assign, distribute, prioritize, track, and expedite workload to the department.
• Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments.
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion.
• Direct requests to proper resources and coordinate with local and off-site office services.
• Assist with proofreading tasks and quality control analysis during heavy volume periods.
• Deliver projects within a reasonable, negotiated timeframe.
• Perform other related duties and assist with special projects as assigned.
• Maintain thorough knowledge of all firm-supported software packages.
• Other duties as assigned.

Requirements

• Ability to work in a fast-paced environment and meet pressing deadlines.
• Ability to produce quality work product.
• Minimum typing speed of 60 wpm with 95% accuracy.
• Excellent verbal and written communication skills.
• Flexibility to work overtime as required.
• High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred.
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace.
• Prior document processing experience in a team environment.
• Knowledge of legal terminology preferred but not required.
• Transcription experience a plus.

We Offer

• Competitive salary range: USD 42,700 - USD 59,700 per year.
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, parental leave, adoption assistance, tuition assistance, and employer/partner discounts.
• Hybrid work environment.

About the Company

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

RRD is an Equal Opportunity Employer, including disability/veterans. We value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.