Legit - Customer Success Specialist (Career Services)
Nice to have's
Job description
About the Position
Legit is a company from the Genesis ecosystem with a 13-year history. We build products used by millions of people worldwide. Across news, entertainment, and educational content, our products reach over 80 million users monthly.
One of our fastest-growing directions is Shift - a global career coaching service helping job seekers land better opportunities through resume optimization, LinkedIn strategy, interview preparation, and personalized career guidance.
We are looking for a Customer Success Specialist to ensure a high level of user support on their way to finding a perfect job. This is an opportunity to work with an international audience, influence the customer experience, help users make the most of our product, and develop the support function on a global scale.
Responsibilities
- Communicate with users through written channels (chat, email, social media) on job search topics and product-related queries.
- Create and improve resumes and cover letters.
- Conduct LinkedIn profile audits and provide structured recommendations.
- Upselling relevant services during communication with clients.
- Research job openings and recruiters based on specific client requests.
- Minimize the risk of negative feedback and chargebacks.
- Work with CRM and internal team tools.
Requirements
- English level: advanced or higher.
- Experience working with international clients via chat and email.
- Strong communication skills: ability to handle client requests professionally and promptly.
- Attention to detail and structured thinking.
- Solution-oriented mindset.
Nice to Have
- Experience with CRM systems.
- Experience in sales.
- Genuine interest in career coaching and working with people.
We Offer
- Competitive salary.
- Fully remote work.
- 20 paid leaves.
- Startup environment with high responsibility and impact.
- Opportunity to develop expertise in international career consulting.
- Real career growth to Shift Manager / Team Lead.
- Work in a team building a new product for the global market.
Hiring Process
- If your CV meets our requirements, we reach out to organize a short intro call.
- If it’s a match, we ask you to complete a test assignment.
- In case of successful completion of the assignment, we invite you to an interview.
- If everything suits us both, we send you an offer!
If this all sounds like you, and something you are interested in, do not hesitate to apply!
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talentC is a recruitment agency from the Genesis ecosystem. For over 9th years, our team has been helping scale leading businesses in Ukraine and worldwide by finding and hiring specialists from Trainees to C-level positions in tech and non-tech domains. Our core strength is a team of professionals with a data-driven attitude and business-oriented mindset.