Leitung Service (m/w/d) Filialisierter Dienstleister / Marktführer in der DACH-Region

About the Position

Leitung Service (m/w/d) Filialisierter Dienstleister / Marktführer in der DACH-Region

We are seeking a Service Manager for a leading DACH-region service provider, responsible for strategic direction and profitable growth.

Company: TOPOS Personalberatung GmbH

Location: Hamburg, Germany

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Responsibilities

• Strategic Direction: Responsibility for the strategic alignment and profitable growth of the service sector as an independent profit center.
• Controlling Framework: Establish and implement a robust controlling framework for the service, including the definition of relevant control figures, the introduction of standardized reporting structures, and the creation of transparency regarding the performance and efficiency of all service locations.
• Process Optimization: Analyze, optimize, and standardize service processes from order intake through workshop management to spare parts supply and billing.
• Growth Opportunities: Expand revenue potentials from maintenance contracts, service packages, and after-sales offers.
• Leadership and Development: Lead, develop, and motivate the directly assigned staff in the central office and set technical standards for the decentralized service organization at all locations.
• Service Culture: Foster a performance-oriented and customer-focused service culture with a clear competency profile for service employees, uniform quality standards, and systematic knowledge transfer.
• Collaboration: Work closely with other areas of the company to cross-functionally develop processes and digital control instruments.
• Quality Assurance: Conduct regular site visits for quality assurance, employee development, and operational support of change on-site.

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Requirements

• Education: Successfully completed degree in Business Engineering, Mechanical Engineering, Business Administration, or a comparable technical-commercial field.
• Experience: Several years of management experience in a comparable role, ideally as a manager or senior manager of a service department with a decentralized, franchised organizational structure.
• Controlling Expertise: Proven experience in the introduction or development of service controlling instruments, e.g., KPI systems, contribution margin calculation, workshop management, capacity utilization.
• Technical Understanding: Solid understanding of technical service processes and spare parts logistics, with own workshop experience or long-term close cooperation with technical service units being advantageous.
• Industry Knowledge: Industry proximity to technically oriented service environments, ideally in agricultural machinery, forklifts, construction, and commercial vehicles, or comparable technical capital goods.
• Technical Skills: Confident user skills in ERP systems and common analysis tools (e.g., MS Excel).
• Digital Systems: Experience with the introduction or migration of digital control systems in the service sector is advantageous.

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We Offer

• Professional Growth: Opportunities for career advancement and professional development.
• Competitive Compensation: Attractive salary package.
• Work Environment: Dynamic and innovative work environment.

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About the Company

TOPOS Personalberatung GmbH is a leading personal consulting firm in Germany, specializing in the placement of top-tier professionals in various industries.

Apply now to join our team and lead the service sector to new heights!