Level 3 MSP Engineer

About the Position

We're on the hunt for a Level 3 MSP Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy – they want to deliver friendly, caring, and responsive service 100% of the time.

This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

Responsibilities

• Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
• Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
• Resolve escalated technical issues with systematic troubleshooting approaches
• Create comprehensive documentation and communicate effectively with clients at all technical levels
• Participate in project planning, scope management, and timeline development

Requirements

• MSP Background: Experience supporting multiple clients simultaneously, preferable in a managed service provider setting. Proficiency in time tracking and project estimation.
• Microsoft 365 Core Expertise:
  • SharePoint Online: Template deployment and Teams integration
  • Intune/Autopilot: Device management and policy configuration
  • PowerShell: Regular scripting for automation and troubleshooting
  • Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
  • Security: Microsoft Defender and Purview experience preferred
  • Compliance: M365 tenant hardening and security best practices
• Communication & Collaboration:
  • Exceptional English communication skills (verbal, written, documentation)
  • Experience with ticketing systems and professional client interaction

Nice to Have

• Security services: vulnerability scanning, DLP, zero trust principles
• Virtualization: Azure Virtual Desktop, Docker, VMs
• SASE and SIEM/SOAR concepts

Professional Attributes

• Continuous learner: Actively engaged in training, certifications, or professional communities
• Adaptable: Flexible approach to changing requirements while maintaining quality
• Results-focused: Prioritizes client outcomes over technology deployment
• Detail-oriented: Systematic documentation and delivery processes

Work Requirements

• Schedule: Available during Pacific Time business hours (8:00 AM – 5:00 PM PT)
• Flexibility: Responsive during client emergencies

We Offer

• Tight-knit team of experienced technical professionals
• Exposure to diverse technologies and industries
• Long-term growth potential with performance-based advancement
• Opportunity to make meaningful improvements to client environments

About the Company

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy – they want to deliver friendly, caring, and responsive service 100% of the time.