Licensing and Contracting Software Support Specialist
Primary stack
Nice to have's
Job description
About the Position
We are looking for a Licensing and Contracting Software Support Specialist to join our team at SuranceBay, a software company serving the insurance industry. This role is pivotal in providing exceptional customer service and software support for our clients.
Responsibilities
- Provide timely and accurate information to incoming customer calls and support tickets.
- Support existing users in utilizing our software properly.
- Troubleshoot and work calmly with end users via phone and remote screen sharing.
- Assist users with processing contracting paperwork for their agents through multiple insurance companies.
- Escalate problems to appropriate individuals within the SuranceBay team.
- Effectively manage large amounts of incoming support calls.
- Act as Tier One Support contact to deal with product issues/questions.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and expediting correction or adjustment.
- Provide timely feedback to the company regarding service failures or customer concerns.
- Demonstrate a versatile attitude with the ability to work within a small team.
Requirements
- Customer/Client Focused
- Technical Capacity
- Phone Skills
- Communication Proficiency
- Industry Knowledge
Nice to Have
- Problem Solving/Analysis
- Time Management
- Stress Tolerance/Patience
- Teamwork Oriented
- Documentation Skills
Position Details
- Employment Type: Full-time, work-from-home position
- Days and Hours of Work: Monday through Thursday: 8:30AM to 5:30PM. Friday: 8:30AM to 4:00PM
- Salary: Based on work experience
- Benefits:
- Medical, Dental, Vision, and Life Insurance after 60 days of employment
- Paid vacation and sick time after 90 days of employment
- 10 paid holidays per year
- SIMPLE IRA with company match
Preferred Education and Experience
- Licensing and Contracting experience preferred.
- Proven customer service experience.
- Computer/software experience.
- Insurance industry experience is strongly desired.
About the Company
SuranceBay is a software company formed in 2009. We provide software solutions to the insurance industry, primarily working with insurance agencies and insurance companies.
© Farata Systems. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Farata Systems is a software development company in the USA.Our sister company SuranceBay (surancebay.com) develops a product for the automation of American insurance agencies’ workflows. We’re constantly expanding our product development team and are hiring remote Java and Angular developers (seniors only).