Licensing and Contracting Software Support Specialist

About the Position

Licensing and Contracting Software Support Specialist

At SuranceBay, we are seeking a dedicated Licensing and Contracting Software Support Specialist to join our team. This role is pivotal in providing exceptional customer service and software support for our insurance industry clients.

Responsibilities

• Provide timely and accurate information to incoming customer calls and support tickets.
• Support existing users in utilizing our software properly.
• Troubleshoot and work calmly with end users via phone and remote screen sharing.
• Assist users with processing contracting paperwork for their agents through multiple insurance companies.
• Escalate problems to appropriate individuals within the SuranceBay team.
• Effectively manage large amounts of incoming support calls.
• Act as Tier One Support contact to deal with product issues/questions.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and expediting correction or adjustment.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Demonstrate a versatile attitude with the ability to work within a small team.

Requirements

• Customer/Client Focused
• Problem Solving/Analysis
• Technical Capacity
• Phone Skills
• Time Management
• Communication Proficiency
• Stress Tolerance/Patience
• Teamwork Oriented
• Industry Knowledge
• Documentation Skills

Position Type and Expected Hours of Work

This is a full-time, work-from-home position. Days and hours of work: Monday through Thursday: 8:30 AM to 5:30 PM. Friday: 8:30 AM to 4:00 PM.

Preferred Education and Experience

• Licensing and Contracting experience preferred.
• Proven customer service experience.
• Computer/software experience.
• Insurance industry experience is strongly desired.

We Offer

• Salary based on work experience
• Benefits: Medical, Dental, Vision, and Life Insurance after 60 days of employment
• Paid vacation and sick time after 90 days of employment
• 10 paid holidays per year
• SIMPLE IRA with company match

About the Company

SuranceBay is a software company formed in 2009. We provide software solutions to the insurance industry. We primarily work with insurance agencies and insurance companies.