Logistics Optimization Assistant Manager

About the Position

Logistics Optimization Assistant Manager

Hungerstation, part of the Delivery Hero Group, is seeking a Logistics Optimization Assistant Manager to join our team in Riyadh, Saudi Arabia. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany.

Responsibilities

Logistics Optimization

• Reduce delivery time from order dispatching to delivery, covering more than 7 stages and time KPIs.
• Increase on-time deliveries by enhancing system estimations, accuracy, and reducing outliers.
• Optimize dispatch algorithms to ensure the fastest delivery times and reduce early cancellation orders.
• Analyze customer delivery experience and enhance all factors impacting the NPS score.
• Optimize stacked orders to ensure the best customer experience.
• Optimize stacked orders CPO and ensure smart reduction of CPO.
• Study, prepare, and roll out cities from the on-demand working model to the shift model.
• Optimize shift cities forecast, rider demand estimations, zoning, and slots availability.
• Optimize all shift city setups systematically and ensure riders can work seamlessly.
• Lead new initiatives such as acquiring college students as freelance riders with HS fleet.
• Enhance rider daily performance by optimizing Issue Service and Rooster Compliance tools.
• Complete other assigned tasks by the manager and management.

Governance and Resilience

• Follow all relevant policies, procedures, and processes to ensure controlled and consistent daily work.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
• Promote the implementation and adherence to policies, procedures, processes, and instructions to other employees within the organization.

Daily Operations

• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

People Management

• Participate in the identification and recruitment of key talents for their respective Department.
• Manage, guide, and assist direct reports to perform their functional operations in accordance with set policies and procedures.
• Set performance objectives, provide necessary support, evaluate/appraise the team, and provide regular feedback on performance.
• Uphold a high-performance working environment and promote the Organization’s Values.

Requirements

• Experience: 3 - 4 years of relevant experience
• Knowledge: Basic knowledge of supply chain and Finance.
• Skills:
  • Great Excel and analytical skills.
  • Decision making.
  • Excellent communication skills.

Education and Certifications

• Education: Bachelor’s Degree in a relevant field is required. Master’s degree in a relevant field is preferred.

We Offer

• Opportunity to work with a pioneering local delivery platform.
• Be part of a global team operating in around 65 countries.
• Competitive benefits and career growth opportunities.

About the Company

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.