LTL Operations Support Specialist

About the Position

LTL Operations Support Specialist

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a LTL Operations Support Specialist that provides operational and administrative support to client’s FAK division, with a focus on ensuring data accuracy, documentation, and billing alignment for less-than-truckload (LTL) shipments. This role plays a critical part in supporting both the freight pay & audit team and LTL operations by managing transactional tasks, validating data, and ensuring compliance with client and carrier requirements.

Responsibilities

• Shipment & Data Accuracy

  • Enter, validate, and update shipment details in Odyssey’s Transportation Management System (TMS).
  • Audit load information to confirm alignment between shipment execution, carrier contracts, and client requirements.
  • Support margin protection by ensuring accurate rating, accessorial charges, and fuel surcharge application.
  • Reconcile discrepancies between shipment data, carrier invoices, and client billing records.

• Documentation & Compliance

  • Ensure all required shipment documentation (BOLs, PODs, invoices) is received, validated, and uploaded into systems.
  • Maintain audit-ready records to support internal controls and client reviews.
  • Follow defined SOPs and work instructions to ensure compliance with Odyssey’s quality standards.
  • Escalate recurring issues or exceptions to the Process Improvement Supervisor for resolution.

• Audit & Financial Support

  • Assist Audit Support Specialists by validating carrier invoices against contracted rates and shipment data.
  • Flag discrepancies, overcharges, or missing documentation for corrective action.
  • Provide administrative support for overcharge recovery and resolution workflows.
  • Support client billing accuracy by ensuring complete and timely documentation.

• Process Improvement & Team Collaboration

  • Execute repeatable transactional tasks to free up onshore operations for higher-value client engagement.
  • Provide feedback on recurring issues, workflow inefficiencies, or opportunities for automation.
  • Participate in training sessions and knowledge sharing to enhance offshore team capabilities.
  • Collaborate daily with Audit Support Specialists and Supervisors to ensure priorities are aligned.

Requirements

• Associate or Bachelor’s degree in Business, Accounting, or Supply Chain preferred (or equivalent work experience).
• 1-2 years of logistics, audit, billing, or data-entry experience (LTL or 3PL experience strongly preferred).
• Strong attention to detail with ability to process high volumes of data accurately.
• Proficiency in Microsoft Excel (lookups, basic formulas, data validation).
• Experience with TMS or ERP platforms preferred; exposure to freight audit or carrier billing systems a plus.
• Excellent written and verbal communication skills in English.
• Ability to follow structured workflows and escalate issues appropriately.

Working Conditions

• Working Schedule: Monday-Friday 8am-5pm EST
• Salary: Competitive Salary in USD
• Work Mode: Remote
• Paid Time Off: 10+ business days
• Additional Benefits:
  • Team building and corporate events
  • Equipment provided
  • A supportive team
  • Remote eligibility

About the Company

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!