Manager, Account Management

About the Position

Manager, Account Management

We're seeking a commercially driven Manager, Account Management to join our Singapore team. In this role, you'll take ownership of a diverse portfolio of restaurant partners, driving sustainable growth through strong relationships, data-led decisions, and effective commercial execution.

Responsibilities

Own Commercial Performance

• Take independent ownership of a portfolio of restaurant partners, delivering against key commercial KPIs including GMV, advertising revenue, and operations.
• Proactively monitor business performance, identify risks and opportunities, and take action to improve results.
• Balance short-term commercial delivery with sustainable partner growth.
• Effectively prioritize time and resources across your portfolio to maximize business impact.

Turn Data into Commercial Opportunities

• Analyze account performance to understand the drivers behind growth, underperformance, and changing customer behavior.
• Translate data into clear commercial insights, recommendations, and actionable next steps.
• Identify opportunities to improve order growth, customer acquisition, conversion, advertising investment, and overall partner performance.
• Track the impact of commercial initiatives and adapt your approach based on results.

Develop and Execute Growth Plans

• Build practical, insight-led growth plans for priority accounts and opportunities within your portfolio.
• Work with partners to identify and activate relevant growth levers, including promotions, advertising, assortment optimization, and seasonal campaigns.
• Secure partner commitment to commercial initiatives and ensure effective execution.
• Identify opportunities and successful approaches that can be replicated across multiple accounts.

Build Strong Commercial Partnerships

• Develop trusted relationships with restaurant partners, acting as their primary commercial point of contact.
• Understand partners' business objectives, challenges, and priorities, tailoring recommendations to their commercial needs.
• Lead commercial discussions and negotiations, balancing partner expectations with foodpanda's growth and profitability objectives.
• Confidently challenge partner thinking, handle objections, and influence decisions to achieve mutually beneficial outcomes.

Drive Execution and Solve Problems

• Take ownership of commercial initiatives from identification through to execution and performance review.
• Proactively identify and resolve recurring operational or commercial challenges impacting account performance.
• Collaborate with internal teams, including Marketing, Operations, and Partner Support, to deliver effective solutions.
• Demonstrate sound judgment in resolving issues independently, while escalating material risks or blockers appropriately and in a timely manner.

Requirements

• Commercial Ownership & Experience

  • Typically 4+ years of experience in Account Management, Business Development, or a comparable commercial role, with a track record of delivering against targets.
  • Experience managing B2B relationships, ideally within food delivery, e-commerce, retail, hospitality, advertising, or a related industry.
  • Takes ownership, follows through on commitments, and holds themselves accountable for results.

• Analytical & Commercial Thinking

  • Strong analytical and numerical skills, with the ability to interpret commercial performance data and translate insights into practical recommendations.
  • A proactive problem-solving mindset, with the curiosity to investigate underlying issues rather than simply report on performance.

• Relationship Management & Influence

  • Strong communication, relationship-building, and negotiation skills.
  • Ability to build credibility and maintain productive relationships with stakeholders at different levels.

We Offer

• Meaningful ownership of commercial performance and the opportunity to make a measurable business impact.
• A dynamic, international working environment with opportunities to learn and develop.
• Exposure to a fast-moving digital commerce business and a diverse portfolio of restaurant partners.
• A collaborative team culture that values ownership, fresh thinking, and continuous improvement.
• Birthday leave and work anniversary leave.
• Tasty Thursdays, company events, and team activities.

About the Company

About foodpanda

At foodpanda, we connect customers with the food and everyday essentials they love, while helping our partners build and grow successful businesses.

Our success depends on strong commercial partnerships, smart decisions, and a relentless focus on delivering value for our customers and restaurant partners.

We're looking for someone who enjoys taking ownership, solving problems, and making a measurable commercial impact.

Additional Information

• Location: Singapore
• Compensation: SGD 4500 - SGD 5000 monthly
• Employment Type: Full-time
• Experience Level: Middle
• Work Location Type: On-site