Manager CSM

About the Position

We are seeking a Manager CSM to act as strategic partners to our key clients, drive change, and support our internal Sales team.

Responsibilities

External

• Act as strategic partners to our key local, regional, and global clients.
• Serve as an internal and external innovation agent, driving change for faster reaction to changing market requirements.
• Be considered a known expert in their market (industry, products, channels, etc.).
• Support the internal Sales team in the lead generation/business development process.
• Understand and work with the whole portfolio of Point of Sales-related data with global and key clients (gfknewron market, predict, and consumer) and be the central point of contact.
• Deliver insightful top-level presentations and actionable recommendations to our key clients.
• Become a market expert in one or more categories/industry segments.
• Ensure effective and efficient client training and onboarding of new senior customers.
• Drive high adoption rates (i.e., activation, reactivation, and engagement) of gfknewron within senior client organizations by demonstrating clear ROI to clients to reach our high goals.
• Educate key and senior customers about the most relevant features/functionalities for their specific business needs.
• Find and build a new user base for NIQ offerings.
• Develop fact-based answers to complex key business questions. Elaborate use cases with clients that show the value of NIQ data and their outcomes for the clients.
• Identify sales leads for cross-sell and upsell opportunities with the client.
• Help improve the business renewal rate by demonstrating clear business outcomes and value.

Internal

• Ensure that the client experience is at a high level and servicing is comparable across team members.
• Manage client concerns and ensure the resolution process through discussion and execution with all internal stakeholders in the organization.
• Be an internal CSM ambassador and multiplier, driving the CSM spirit within the organization as a role model.
• Fully certified CSM (minimum gfknewron market, predict, and consumer) and know and use the different propositions in detail.
• Take over special CSM projects (e.g., creation of internal/external training content, etc.).
• Ensure to be updated on relevant knowledge and have a deep understanding of platform offerings.
• Collect and provide feedback to product teams on functionality, features, etc., of the gfknewron platform as well as to ops and other teams on non-platform issues to drive a better client experience.
• Collaborate with account management at the pre-sales and renewal stages, identify sales leads.
• Coordinate internal client services nationally and internationally.

Requirements

• Bachelor’s/Master’s degree in Business Administration, or equivalent experience.
• Strong business understanding in tech & durables business and related Retail.
• Interest in multiple product categories and markets.
• 5 years of experience in consulting, market research, product management of durables, or equivalent business units.
• Strong presentation and communication skills, client-centric approach.
• Proactive and consistent engagement with multi-disciplined teams.
• Coordination and decision-making on how to achieve client outcomes and organization goals.
• Driving delivery of results for clients & NIQ across diverse cultures, mindsets, disciplines, and influences.
• Passion, dedication, and commitment.
• Creativity and the ability to address real-world business problems analytically.
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude.
• Excellent presentation and communication skills, client-centric approach.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

NIQ’s AI Safety Policies and Guiding Principles

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review where permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles.