Manager, Customer Success Engineering

About the Position

Manager, Customer Success Engineering

Austin, Texas

Full-time / On-site

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About the Role

We are seeking a Manager, Customer Success Engineering to lead and build Sonar's Austin CSE hub. This is a founding leadership role where you will hire, develop, and inspire a team of Customer Solutions Engineers (CSEs), establish the operating culture and execution rhythm of the hub, and ensure the Austin CSE team delivers outstanding technical outcomes for Sonar's Mid-Market and Enterprise customers.

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Responsibilities

• Build and lead the Austin CSE Hub: Recruit, onboard, and develop a high-performing team of Customer Solutions Engineers. Set the culture, operating norms, and execution standards for the hub from day one, creating an environment where people grow fast and customers feel it.
• Drive customer outcomes at scale: Own the technical health, product adoption, and value realization metrics across the hub's customer portfolio - spanning Mid-Market and Enterprise accounts - ensuring retention and expansion goals are met.
• Coach and develop your team: Conduct regular 1:1s, career development conversations, and performance reviews. Cultivate a culture of continuous learning and technical excellence in CI/CD, Agentic SLDC practices, and Sonar platform expertise.
• Establish hub operations: Define workflows, escalation paths, and collaboration rhythms that connect the team seamlessly with global counterparts in Austin, Bochum, Geneva, London, and beyond.
• Partner cross-functionally: Serve as the voice of the hub in strategic planning, product feedback loops, and go-to-market initiatives. Work closely with Sales, Product, and Support leadership to align on priorities and resolve systemic customer challenges.
• Represent Sonar's technical leadership externally: Engage with key customers and executives as an escalation point, trusted advisor, and advocate - reinforcing Sonar's value proposition at the highest levels.
• Shape the team charter: Define the roles, hiring plan, and team structure needed to scale the hub in alignment with Sonar's growth trajectory.

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Requirements

• Experience: 8+ years of experience in Solutions Engineering, Customer Success Engineering, Technical Account Management, or similar customer-facing technical roles, with at least 3 years in a people management or team lead capacity.
• Technical Fluency: Deep technical fluency in modern software development practices - CI/CD pipelines, code quality, DevSecOps, and Agentic/AI-assisted SLDC - sufficient to coach CSEs and engage credibly with enterprise engineering leaders.
• Leadership Skills: Exceptional leadership and coaching skills, with the ability to motivate diverse teams, develop individual career paths, and hold a high bar for execution.
• Business Acumen: Strong business acumen and customer empathy, with experience managing complex Enterprise and Mid-Market customer portfolios and navigating executive stakeholder relationships.
• Language: Fluent in English; proficiency in Spanish or other European languages is a plus.
• Location: Based in, or willing to relocate to, Austin.
• Values: Thrive in a fast-paced, high-growth environment and embody Sonar's CODE values: Committed, Obsessed with quality, Deliberate, and Effective.

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We Offer

• In-office culture: We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having.
• Diversity and Inclusion: We value diversity, equity, and inclusion. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best.

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About the Company

Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with leading AI tools, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

• Committed to our customers and community.
• Obsessed with quality.
• Deliberate in our decisions.
• Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.