About the Position

Manager, Delivery

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities-ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Responsibilities

Operational Leadership & Execution: Manages day-to-day team operations to ensure seamless, error-free delivery and contract compliance.
Resource & Caseload Allocation: Assigns client accounts and projects strategically to maintain equitable workload distribution.
Urgent Problem Solver: Leverages strong analytical skills to troubleshoot complex operational issues and drive service recovery.
Process Innovator: Navigates ambiguity effectively to build new workflows from scratch and evolve processes as business needs change.
Culture & Team Builder: Fosters strong cross-functional communication, drives engagement initiatives, and actively coaches team members.

Requirements

Experience: 10+ years of healthcare, quality improvement, or project management experience.
Education: Bachelor’s degree or equivalent 4-year college program.
Skills:
- Proven proficiency with Microsoft Office (Word, Excel, Outlook), with advanced Excel skills preferred.
- Demonstrated experience managing large teams and complex operational caseloads.
- Track record of building new processes from scratch and driving service recovery for complex clients.

Nice to Have

Experience in a similar role within the Employee Experience domain.

We Offer

Comprehensive Health & Wellness: Premium medical, dental, and vision insurance options for you and your dependents.
Leadership Development & Coaching: Opportunities for professional growth, management coaching, and leadership advancement.
Paid Time Off & Work-Life Balance: Generous vacation allowance, sick time, and paid company holiday schedule.
401(k) Retirement Savings Plan: Competitive company matching contributions to support your long-term financial health.

About the Company

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Salary

Illinois Base Annual Pay Transparency Range

$109,000-$132,500 USD

Work Location: Chicago, Illinois, United States

Work Model: Hybrid (three days in office: Mondays, Thursdays, and one additional day selected by your organizational leader)

Manager, Delivery

Job description