Manager, HRBP- NORAM

About the Position

Manager, HRBP- NORAM

Canada; North America

At Cloudbeds, we're transforming hospitality with our intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. As the Manager, HRBP, you will be a strategic partner to senior leaders and a key point of support for Cloudbeds team members across North America and Canada.

Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.

Responsibilities

As the Manager, HRBP, you will:

• Strategic HR Partnership

  • Serve as the primary HRBP for Customer Success & Onboarding.
  • Partner with leaders across multiple levels to understand business needs and align People strategies.
  • Lead organizational design, workforce planning, leadership coaching, talent programs, and change initiatives. Provide strategic insights to help build inclusive, high-performing teams.

• Team Member Relations and Culture

  • Manage and resolve complex team member relations with confidentiality and strong judgment.
  • Support development conversations, performance management, corrective actions, and conflict resolution.
  • Partner on global and regional engagement and culture initiatives.

• Regional Employments and Contractor Compliance

  • Assist with documentation for legal matters, investigations, or claims.
  • Help implement policy updates and guide managers on compliance requirements.
  • Work closely with Legal, Finance, and People Ops to ensure compliant processes across the entire team member and contractor lifecycle.

• People Operations & HR Systems

  • Partner with People Ops on onboarding, offboarding, transfers, and lifecycle processes.
  • Maintain accurate and confidential team member data in Workday.
  • Support compensation cycles, calibrations, and workforce reporting.
  • Partner with Business Systems to troubleshoot Workday workflows or data issues.

• Global HRBP Collaboration

  • Work with HRBPs across NORAM, LATAM, EMEA, and APAC to ensure global consistency in practices and programs.
  • Support global People initiatives, including performance, DEI, compensation, leadership development, and workforce planning.
  • Strengthen cross-regional People processes and communication.

Requirements

• Bachelor’s degree or equivalent experience in HR, Business Administration, or related field.
• 3–4+ years of progressive HRBP, HR Manager, or senior HR Generalist experience.
• Certification in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) is a strong plus.
• Experience supporting CS & Onboarding organizations.
• Proven ability to coach and influence leaders at all levels.
• Excellent communication and relationship-building skills across cultures and time zones.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with strong data manipulation and analysis skills in Excel.
• Excellent organizational skills and meticulous attention to detail.
• Ability to handle sensitive and confidential information with discretion and a high level of integrity.
• Strong judgment, ownership, confidentiality, and problem-solving.
• Experience working in a fast-paced, high-growth, remote-first environment.
• Workday experience is a strong plus.

We Offer

• Competitive salary: $80,000 - $110,000 USD annually.
• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• Monthly Wellness Fridays - enjoy an extra-long weekend every month.
• Fully Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in Cloudbeds University.
• Access to professional development, including manager training, upskilling, and knowledge transfer.

About the Company

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel.

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Discover our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Company Awards to Check Out!

• Best All-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024)
• Top 10 People’s Choice (2024)
• Deloitte Technology Fast 500 (2024)

Learn more online at cloudbeds.com