Manager Operations Uganda

About the Position

Manager Operations Uganda

Glovo is seeking a dedicated Manager Operations to ensure smooth and sustainable operations in Uganda. You will lead operational excellence by analyzing performance data, identifying improvement opportunities, and driving initiatives that scale. This role directly impacts customer experience, courier wellbeing, and partner success.

Responsibilities

• Analyze Operational Data: Identify trends, uncover root causes, and define priorities for meaningful improvements.
• Translate Insights into Action Plans: Improve delivery time, rider efficiency, and cost performance.
• Team Management: Hire, manage, and develop a high-performing Operations team.
• Performance Metrics: Own operational performance metrics end-to-end, ensuring strong courier supply balance and delivery experience.
• Standardize Operating Models: Deep-dive and standardize scalable operating models across cities.
• Strategic Collaboration: Work closely with General Managers and Head of Supply Africa.
• Global Collaboration: Collaborate with global operations and cross-functional teams.
• Stakeholder Relationships: Establish strong relationships with key operational stakeholders.

Requirements

• Experience: 3-5 years in high-paced environments such as operations, consulting, logistics, marketplace ops, or similar fast-moving companies.
• Education: Bachelor’s/Master’s degree in Engineering, Economics, Business, or a related field. An MBA or equivalent post-graduate program is a strong plus.
• Skills:
  • Strong analytical capability, problem-solving, and data-driven decision-making.
  • SQL or advanced Excel skills are a plus.
  • Experience in KPIs creation & tracking, team delegation, and understanding of marketplace or delivery business models.
  • Excellent communication skills in English (B2+), both written and verbal.
  • Confidence in negotiating with external partners.
  • Hands-on mentality and ability to manage multiple priorities and tight timelines.
  • Resilience and adaptability.
  • Proactive, bias toward action, and continuous improvement mindset.
  • Empathy, openness, and humility.

Nice to Have

• Managerial experience leading and developing high-performing teams.
• Operational experience in on-demand or last-mile delivery.

We Offer

• Opportunity to shape customer experience and partner success.
• Work in a dynamic and fast-growing environment.
• Be part of a diverse and inclusive team.

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram, check out our LinkedIn, and visit our website!