Manager, Sales Engineering

About the Position

Join Returnly as a Manager of Sales Engineering to lead and develop a team, guiding enterprise merchant partners in evaluating and integrating Affirm.

Responsibilities

• Lead, mentor, and grow a team of Sales Engineers, setting clear expectations for technical proficiency, merchant engagement, and performance.
• Actively participate in deals alongside your team, supporting live technical discovery, integration discussions, and solution presentations.
• Partner with merchant technical and business leaders when an opportunity requires leadership involvement.
• Develop and maintain deep working knowledge of Affirm’s products, APIs, and integration options so you can evaluate solutions, explain tradeoffs, and help resolve technical blockers.
• Build, test, and troubleshoot integrations in sandbox or simulated merchant environments, and coach the team to develop the same practical capabilities.
• Use AI development tools in your own technical work and coach the team to apply them effectively when building prototypes, developing integrations, and testing solutions, with accountability for the quality and correctness of the resulting code.
• Collaborate with Engineering, Product, and Revenue to design effective merchant solutions, address integration gaps, and win new business.
• Translate merchant requirements and recurring technical challenges into actionable product feedback and improvements to internal processes.
• Create a respectful, supportive environment where diverse perspectives contribute to better decisions and team members receive clear feedback and opportunities to grow.

Requirements

• Passion and drive to change consumer banking for the better.
• BA/BS degree in business or technology.
• 4–6+ years of experience in Sales Engineering, Solutions Engineering, or a comparable customer-facing technical role, and 3–4 years of people management experience.
• A track record of developing technical talent, setting clear expectations, and holding teams accountable for results.
• Demonstrated ability and willingness to stay hands-on while managing a team, including personally leading technical customer conversations and helping advance deals.
• Practical experience building, testing, and troubleshooting API-based integrations, with proficiency in at least one programming language.
• Strong technical judgment and the ability to translate business requirements into integration recommendations, explain tradeoffs, and identify implementation risks.
• Excellent communication skills, with the ability to build credibility with developers, business stakeholders, and senior leaders.

We Offer

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.

About the Company

Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.

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