Manual QA Engineer

About the Position

Manual QA Engineer

We are looking for a Manual QA Engineer to join the team of our growing Dutch client and help ensure a reliable, high-quality user experience across their e-commerce products. This role is a great fit for a QA professional who enjoys exploring how products work, spotting details others might miss, and investigating issues beyond the obvious user flow.

Responsibilities

• Test new features and bug fixes on staging before every release
• Write and maintain test cases in Jira (we use Jira for all issue tracking)
• Reproduce bugs reported by customers (via Freshdesk support) and verify that fixes actually resolve them
• Test integrations with external platforms: Shopware, Magento 2, Shopify, NextChapter, and others as we add them
• Test AI content generation workflows - prompts, outputs, edge cases, multi-language content
• Test the company's workflow builder (visual block editor for content automation rules)
• Verify attribute management, product catalogues, and bulk operations work correctly end-to-end
• Regression test existing functionality after each sprint
• Flag UX issues, not just functional bugs - if something is confusing, that counts as a defect too
• Work with our customer support team to stay on top of real-world failure scenarios from customers

Requirements

• Commercial experience in manual QA at a Strong Junior or Middle level
• Proven experience in manual QA testing of SaaS web applications
• Structured and thorough: you document what you tested and what you found
• Curious by nature: you look for edge cases and corner cases, not just the happy path
• Familiar with Jira or a similar issue tracker
• Good communicator in English (our working language); Dutch is a bonus but not required
• Self-directed: our team is remote and async-first; you manage your own time and flag blockers early
• Experience testing e-commerce platforms (Shopware, Magento, Shopify) is a strong plus
• Familiarity with API testing tools (Postman or similar) is a plus
• Experience writing automated tests is nice-to-have, not a requirement

Nice to Have

• Experience with API testing and a basic understanding of SQL
• Experience testing AI features or working with AI agents, including evaluating AI-generated output, prompts, and different AI scenarios

We Offer

• Opportunity to work with an international team and contribute to cross-border projects
• Strong company culture with team activities, outdoor adventures, and casual evenings
• In-house online English lessons to strengthen language skills
• Referral bonuses for recommending colleagues

About the Company

Global Staffing Support

Global Staffing Support, formerly Global IT Support, is an outstaffing leader with over two decades of experience, connecting businesses with top-tier professionals worldwide. Our premier presence spans Ukraine, the Netherlands, the Philippines, Nepal, and Indonesia, offering cost-effective nearshore outstaffing services across diverse domains, including software development, internet marketing, business organization, support services, etc. At Global Staffing Support, our commitment goes beyond meeting business needs; we are dedicated to providing exceptional care for both our clients and professionals, going the extra mile to exceed expectations in every aspect of our service.

Why Us?

• Global opportunities at your fingertips
• Work with international teams, contribute to cross-border projects, and gain experience from diverse cultures and perspectives
• Stronger together: we believe in balance and connection
• Communication That Connects: we offer in-house online English lessons and dedicated Communication Coordinators
• Growing together: our referral program rewards you for helping us welcome more talented and inspiring colleagues into our community

Additional Benefits

• Free online English lessons for you and your nearest loved ones
• Referral bonuses for recommending colleagues via our internal CRM system

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