Marketplace Operations Lead

About the Position

Marketplace Operations Lead

Washington, District of Columbia, USA

Strategy & Operations / Full Time / Hybrid

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About the Company

Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.

We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.

We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.

If you want comfort, this isn’t the place.

If you want impact, ownership, and the chance to help build a generational fintech company, welcome.

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Responsibilities

• Own day-to-day NitraMart operations
  • Manage marketplace workflows across orders, vendors, products, fulfillment, and customer issues.
  • Identify operational problems and drive them through resolution quickly and accurately.
• Deliver a great marketplace experience
  • Partner with Customer Success, Product, and other teams to improve the end-to-end customer journey.
  • Monitor marketplace performance and identify opportunities to improve utilization, reliability, and customer satisfaction.
• Turn data into action
  • Track marketplace KPIs, investigate trends and root causes, and translate insights into clear actions.
  • Build reporting and analyses that improve visibility into marketplace performance.
• Build scalable processes
  • Improve workflows, documentation, reporting, and internal tools as NitraMart grows.
  • Identify repetitive manual work and partner with Product and Engineering on opportunities for automation.
• Support marketplace growth
  • Help launch new vendors, products, and marketplace capabilities.
  • Work cross-functionally to execute initiatives that expand and improve NitraMart

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Requirements

• 4-8 years of experience in marketplace operations, business operations, e-commerce, logistics, customer operations, or a similarly operational role.
• Strong analytical and problem-solving skills with comfort working with data and spreadsheets; SQL experience is a plus.
• Exceptional attention to detail and the ability to manage multiple operational workstreams.
• High ownership, urgency, and comfort operating in a fast-moving startup environment.
• A builder mindset-you identify problems, develop practical solutions, and drive them through completion.
• Strong communication skills and experience working cross-functionally.

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Nice to Have

• Experience with B2B marketplaces, e-commerce, procurement, vendors, fulfillment, healthcare, or SMB customers is a plus.
• Bachelor’s degree or equivalent experience.

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We Offer

• Equity - Everyone at Nitra is an owner. When the company wins, you win.
• Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
• Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
• Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
• Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.

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About the Company

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.