Medical Assistant (Spanish Fluency Required)

About the Position

Medical Assistant (Spanish Fluency Required)

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About Us

We are Indigo, a small team dedicated to deep thinking, speed, craftsmanship, and prioritizing our customers. Our mission is to build the best care experience in healthcare over a 30-year horizon. We support physicians in achieving independence by simplifying the process of starting, operating, and growing their practices. We believe the future of healthcare will be driven by individual physicians, not large bureaucratic systems. By lowering the barrier to practice ownership, we enable doctors to deliver better care for everyone.

Our founding team has extensive expertise in medicine, product, operations, and engineering, with over 30 years of experience running independent practices across various healthcare settings. We have developed 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M monthly active users.

Highlights

• Strong product market fit with $15M+ ARR in under 15 months.
• Profitable and funded by top-tier healthcare investors.
• A rapidly growing team of about 30 people.
• Ideal for those who want to own a product, process, or function and take it from 1 to 100.

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Responsibilities

• Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury histories.
• Listen actively and document information with a high level of accuracy using structured templates and internal systems.
• Review medical records for completeness, clarity, and internal consistency.
• Organize and standardize medical information to meet quality and documentation standards.
• Ensure patient histories are thorough, consistent, and easy for physicians to interpret.
• Review your work carefully to maintain a high standard of accuracy.
• Follow established workflows and documentation protocols.
• Partner with the operations team to continuously improve processes and quality.

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Requirements

• Fluency in Spanish is required.
• Enjoy focused, detail-oriented work and take pride in precision.
• Comfortable engaging in thoughtful, sometimes extended conversations with patients.
• Can remain calm, empathetic, and professional during sensitive or challenging discussions.
• Dependable and able to manage your time independently.
• Thrive in structured environments and follow processes consistently.
• Interested in gaining exposure to healthcare-especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare.

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Nice to Have

• Previous experience in medical scribing or healthcare administrative roles.
• A strong interest in healthcare, medicine, or operations.
• Comfort learning and working with new software and tools.

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We Offer

• Clear responsibilities, expectations, and performance metrics.
• Remote schedule.
• Structured onboarding and training provided.
• One week of in-person onboarding required at our San Mateo location.

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Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.