About the Position

Medical Intake Specialist- Toronto

Location

Toronto, Canada

Employment Type

Full-time

Work Location Type

Hybrid

Department

Operations

About Us

We are a small team that cares about deep thinking, speed, craftsmanship, and putting customers first. Our mission is to build the best care experience in healthcare, on a 30-year horizon.

We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will be driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for everyone.

The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care centers, surgical centers, and beyond. We have built 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M MAU.

Highlights

We have strong product market fit. $15M+ ARR in under 15 months.
We are profitable and funded by top-tier healthcare investors.
We are about 30 people today and rapidly growing across the company.
You will fit in here if you want to own a product, a process, or a function and take it from 1 to 100.

The Role

This is a non-clinical, hybrid healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations.

You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete. The work is structured, repeatable, and supported by templates and training.

Our company is headquartered in San Francisco, California. This role does not require travel. We follow a hybrid model, with 2 days per week in our Toronto office.

Responsibilities

Conduct outbound phone calls with patients to collect detailed injury and medical histories
Listen actively and document information with a high level of accuracy using structured templates and internal systems
Review existing medical records for completeness, clarity, and internal consistency
Organize and standardize medical information to meet quality and documentation standards
Ensure patient histories are thorough, consistent, and easy for physicians to understand
Review work for accuracy before submission
Follow defined workflows and work expectations, ensure compliance with HIPAA regulations for patient confidentiality
Partner with the operations team to continuously improve processes and quality

Requirements

Enjoy focused, detail-oriented work and take pride in precision
Are comfortable engaging in thoughtful, sometimes extended conversations with patients
Can remain calm, empathetic, and professional during sensitive or challenging discussions
Are dependable and able to manage your time independently
Thrive in structured environments and follow processes consistently
Are interested in gaining exposure to healthcare-especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare

Nice to Have

Previous experience in medical scribing or administrative healthcare roles
Bachelor's Degree in related fields
Strong interest in healthcare, medicine, or operations
Comfort learning and working with new software and tools
Fluency in Spanish, French, or a second language

We Offer

Competitive salary
Comprehensive benefits package
Professional development opportunities
Collaborative and inclusive work environment

Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.

Medical Intake Specialist- Toronto

Job description