Medical Receptionist (m/w/d)

About the Position

[Practice name], a [specialty] practice based in [city], is seeking a Medizinische:r Fachangestellte:r full-time to support reception, treatment assistance, and billing.

Responsibilities

• Reception and Scheduling: In-person and phone check-in of patients, maintaining the appointment calendar, insurance check, prescription and results requests within the doctor-approved scope.
• Consultation Support: Preparing and accompanying examinations, blood draws, ECG with a preliminary reading, wound care, dressing changes, vital signs, [specialty-specific routines].
• Documentation: Creating and maintaining the patient record in the practice software [Albis / T2med / MediStar / Medatixx / x.isynet / TurboMed / S3 / Doctolib], entering findings per the doctor's instruction, managing master data.
• Billing: KV billing (EBM) for statutory-insured patients and private billing (GOÄ) for private patients and self-payers.
• Hygiene and Stock-keeping: Compliance with hygiene standards per KRINKO recommendations, maintaining hygiene plans, ordering medical consumables, and maintenance and inspection deadlines.
• DMP Consultation: Organizing the quarterly DMP appointments (diabetes, coronary heart disease, asthma, COPD), documentation in the practice software, on-time submission to the data office.
• Patient Communication: Explaining waits, absorbing complaints, supporting anxious or older patients, clearly upholding confidentiality under § 203 StGB.

Requirements

• Required: A completed three-year apprenticeship as a Medizinische:r Fachangestellte:r (MFA) with a qualification before the responsible medical association (Ärztekammer); confident use of at least one common practice software; basic routine in standard clinical tasks; clear adherence to confidentiality and GDPR requirements; friendly, calm patient communication even in stressful situations.
• Desired: [1-5] years of experience at a comparable practice or in the same specialty; experience with EBM quarterly billing and GOÄ private billing; routine in DMP documentation and in GP-centered care; an additional qualification (wound management, hygiene officer, practice management, oncology); good English for international patients.

We Offer

• Gross Annual Compensation: Fixed [28-42] k€ by experience, specialty, and additional qualification. No structural variable component; [possibly a Christmas bonus, a holiday bonus under the TV-MFA, an attendance premium depending on the practice].
• Model: [full-time, fully on-site, based in [city]].
• Benefits: [company pension, a job ticket or bike leasing, a meal allowance, vacation days under the TV-MFA, a continuing-education budget e.g. wound management, hygiene officer, practice management].
• Stack: [practice software e.g. Albis or T2med, scheduling e.g. Doctolib, private billing e.g. PVS, secure communication via KV-SafeNet].

About the Company

[Practice name], a [specialty] practice based in [city], is committed to providing high-quality patient care and a supportive work environment.