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About the Position

We are a growing ventilation and air conditioning systems company based in New York, seeking a reliable and professional call manager to join our global team. In this role, you will be the first point of contact for our clients, ensuring uninterrupted daily operations, managing incoming calls, assisting clients with their requests, and coordinating effectively with our field technicians.

This is a client-oriented role that requires strong communication skills, attention to detail, and the ability to stay organized in a fast-paced environment.

Responsibilities

• Answer incoming customer calls professionally, courteously, and in a timely manner
• Assist clients with questions about services, pricing, and appointment availability
• Schedule service requests and dispatch specialists based on established workflows and availability
• Accurately enter and update customer and job information in our field service management software (training provided)
• Maintain clear communication with the team to ensure efficient job performance
• Resolve major customer issues and escalate problems when necessary

Requirements

• Fluent in English (both spoken and written)
• Previous experience in customer service, call center, or similar role
• Strong organizational and multitasking skills
• Reliable high-speed internet connection
• High-quality microphone or headset for clear communication
• Availability to work from Wednesday to Sunday, 11:00 AM to 9:00 PM EST

Nice to Have

• Experience in scheduling or dispatching home services (HVAC, plumbing, etc.)
• Knowledge of CRM software or field service software
• Knowledge of Russian is a plus

We Offer

• Remote Opportunity: Join a global team that is 100% location-independent and operates solely through remote collaboration. As a motivated and responsible individual, you will have the flexibility to work from anywhere.
• Modern Technology: We use the best available tools to make your process as smooth and comfortable as possible. These include Asana, Trello, Jira, and Miro. If you are not familiar with the tools we rely on, don't worry – we will make you an expert.

All candidates must submit a short introductory video.

Purpose: This video will be sent to the client for a more efficient verification process.

About the Company

We are a leading company in the ventilation and air conditioning systems industry, committed to providing high-quality services to our global clientele. Our team is dedicated to innovation, customer satisfaction, and professional growth.