Middle IT Helpdesk Specialist

About the Position

Middle IT Helpdesk Specialist

Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.

In Paris, France within the Managed Services, we are actively seeking a freelancer / individual consultant to strengthen our team dedicated to Technical Support.

The job requires working onsite 5 days per week, Monday till Friday at the client's premises in Paris office, with the initial engagement period from October 1 till December 15.

Responsibilities

• Support and maintain end-user computing infrastructure including, but not limited to, desktop PCs, laptop PCs, monitors, headsets, keyboards, mice, webcams.
• Design, implement and maintain standardized desktop configurations.
• Ensure consistency in operating systems, software applications, and security settings for optimized desktop performance and security.
• Plan, execute, and support desktop deployments while managing the entire desktop lifecycle.
• Perform day-to-day maintenance of printers including replacing paper and toner, and coordinate with Network and Systems engineers to support network printing.
• Maintain stock levels of IT equipment.
• Support and troubleshoot user issues with the SAP Graphical User Interface (GUI).
• Coordinate with external IT service providers to troubleshoot outages and escort personnel throughout client's premises. Provide Smart Hands & Eyes support for other IT and organizational pillars as needed.

Requirements

• Experience in working as helpdesk or support specialists
• Experience in Windows and Linux system support and maintenance
• Troubleshooting skills in a multi-user environment
• Base knowledge of Active Directory and Exchange
• Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Knowledge of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• French language is mandatory
• Advanced English proficiency (spoken and written)

Nice to Have

• Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment.
• Ability to exercise good judgement, to independently assess risk, and to make critical decisions.

We Offer

• Opportunity to work with a leading international engineering firm
• Be part of a team that combines engineering expertise with AI-native thinking
• Contribute to turning ambitious ideas into real-world impact

About the Company

People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.

Application Process

1. Send your CV: Tell us about your core skills and what you're looking for next.
2. Talent Call: Meet our Talent team to talk about your goals and experience while exploring our culture and the way we work.
3. Technical Interview: We'll explore your experience, strengths, and approach to work to see what we can build together.
4. Customer Interview: For some roles, you'll meet our customers to understand the outcomes your expertise can help create.
5. Welcome to Avenga: An offer is just the beginning. We welcome you to put your expertise into action and shape what's next together.