About the Position

Middle Support Engineer (Node.js)

Location: Wrocław, Poland

Employment Type: Remote

We are currently improving our world-class service with a Support Engineer role. Your challenge will be to provide the highest quality level of service and focus on fixing and debugging modern, scalable web applications using Node.js frameworks with TypeScript and (No)SQL technologies, mainly on AWS Cloud.

You will work for one of our US-based clients: Payments.ai within 14-22 CEST/CET time zone.

Responsibilities

Communicate with the client to gather issue reports and troubleshoot during the afternoon/evening hours (14-22 CET/CEST)
Review error tracking tools, infrastructure, and 3rd party connections and debug them as needed
Prioritize requests/bugs and solve ongoing client requests
Write readable and easy-to-maintain JS code with different flavors
Have technical involvement in the product - finding ways to improve it and fixing it
Direct involvement with the design and modification of basic DB structures
Write documentation for delivered code and solutions
Communicate with the team to efficiently translate business complexities (user stories/tasks) into solutions (results/estimations)
Stay on top of trends/news, share them, teach others, and aim for the best quality solutions
Improve and reuse the company’s knowledge base

Requirements

Technical Skills:
- 2+ years of commercial experience in Node.js
- Experience with AWS allowing debugging of the application (i.e. Cognito, CloudWatch, SQS, SES, Lambda)
- Good understanding of JavaScript (at least ES 2018), OOP, clean code, and best practices
- Good experience with at least one Node.js backend framework (i.e., Express.js - preferred, Koa.js, others)
- Experience with relational SQL databases (integration-wise and as a basic design skill) with ORM or query builder tools (i.e., Sequelize, Knex)
- Potentially worked with NoSQL databases and/or in-memory databases and utilized them as a data store (i.e., Mongo, Redis)
Soft Skills:
- English level C1 - direct communication with clients/documentation/tasks/other reading/speaking/writing
- Polish level C1 to communicate efficiently within the team
- Understand the significance of MVP and prioritize the pursuit of excellence and high-quality outcomes, even amid tight project timelines
- Strong problem-solving abilities and detail orientation to diagnose issues, suggest solutions, and make decisions based on project requirements

Nice to Have

Past support-level experience, open-source contributions, Serverless experience, experience in TypeScript, and various backend frameworks
Familiarity with process automation tools such as n8n, Zapier, or Make
Basic experience with Docker - knows how to prepare a basic environment and connect things up to work locally
Worked in Agile/Scrum daily consisting of people with similar skills and monitoring code quality daily
Ability to debug and fix basic React issues
Experience as any other support role

We Offer

Salary: PLN 10,000 - 18,000 + VAT (B2B)
Contract: B2B, paid days off, 100% remote (or hybrid/onsite - as you prefer), full-time position, long-term contract, Scrum Teams
Perks and Benefits: 3,000 PLN annual training budget, Multisport, Luxmed, Cafeteria Platform, Tech-talks, Learning sessions, and more

About the Company

We're a team of top performers. 100% of our clients and referrals are from the high-end American IT market.

Recruitment Process

CV Review
Phone call with our Recruiter (15 min)
Soft-skills interview with our Recruiter (40 min)
Technical interview with our Specialist (1.5 h)
Decision and feedback 🥳

Apply now!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Middle Support Engineer (Node.js)

Job description