Mitarbeiter (m/w/d) Kundenservice Energie - in Vollzeit

About the Position

Mitarbeiter (m/w/d) Kundenservice Energie - in Vollzeit

CHECK24 is the comparison portal: We are market leaders and a dynamic startup in one. In agile teams, we make quick decisions and embrace flat hierarchies. Through the targeted use of modernest tools and technologies as well as state-of-the-art AI methods, we drive data-driven innovations - always with an eye on the added value for our customers. This way, we work daily in more than 50 products to continuously improve the user experience of our over 20 million customers.

With our energy comparison, we help our customers always find the best offer in the tariff jungle of providers. As a test winner, we guarantee the cheapest tariffs and ensure a smooth switch.

Seize your chance and become part of our exceptional service team and help our customers save on energy costs. Shape the digital transformation at CHECK24 in agile and innovative teams and experience the rapid development at the market leader.

We look forward to your application as a Mitarbeiter (m/w/d) Kundenservice at the CHECK24 Vergleichsportal Energie GmbH.

Responsibilities

• You will support our customers in writing in the digital back-office and will be the contact person (m/w/d) for all questions about energy and provider switches
• You will handle customer inquiries in a friendly, solution-oriented, and independent manner – even in cases of complaints or more complex issues – and thus directly contribute to customer satisfaction
• You will develop individual solutions and implement them in a customer-oriented manner
• You will check incoming applications (e.g., energy switches) for completeness and plausibility
• You will communicate confidently with energy providers and internal interfaces to achieve quick solutions
• With your ideas, you will support the further development of our service quality - constructively and with a focus on the essentials
• You will take over general organizational and administrative tasks

Requirements

• A completed commercial education or comparable qualification – preferably with professional experience in customer service or an energy-related environment
• Solid experience in back-office and in handling written customer inquiries is advantageous
• Very good written expression skills – service-oriented, grammatically correct, and target group-appropriate
• Confident handling of MS Office, ideally also with CRM systems or databases
• A structured, reliable, and self-responsible working style – you keep an overview even with a high workload
• High degree of customer orientation, team spirit, and an open, sympathetic manner of communication
• Quick comprehension and willingness to take on responsibility and actively shape topics
• Fluent German skills (at least C1) round off your profile

We Offer

Development and Responsibility

• You will receive comprehensive training and can handle many tasks independently after just a few weeks. Our rolling task allocation ensures that your activities are varied and that you can continuously develop yourself
• Your commitment pays off – we promote your talent and offer you quick advancement opportunities
• Ownership for your topics – bring in your own ideas, try out new things, and take responsibility for real impact
• Benefit from internal training by specialized coaches as well as an annual budget for external further education

Team Spirit and Modern Workspace

• We live team spirit in everyday work and beyond – whether during a joint lunch, playing foosball, or after-work meetings – and celebrate our successes at regular company and team events
• An inspiring environment – our modern office offers high-quality equipment such as MacBooks and height-adjustable desks

Flexibility and Balance

• Decide for yourself whether you work from home on Fridays, collect up to 12 additional vacation days per year, or choose a salary increase instead. Additionally, you can take up to 10 unpaid vacation days per year, according to your individual needs
• There is no shift work and no weekend work – your working hours are between 8 and 18 o'clock, so you can plan your day optimally
• With your free Germany ticket or a subsidized company bicycle, you can get to the office stress-free
• Four times a week, there is free fresh lunch – ideal for exchanging with colleagues
• Stay fit with our in-house sports courses or use the subsidized external sports offer (e.g., EGYM Wellpass) for the perfect balance

Contact

Natja Scheffler

[email protected]

Please send us applications exclusively online via our application form.

Apply now