Network Engineer III – GTD5
Primary stack
Nice to have's
Job description
About the Position
We are seeking a Network Engineer III – GTD5 with 5-10 years of experience for a remote position in Dallas, Texas, specializing in GTD5 switch troubleshooting and telephony.
Responsibilities
- Troubleshoot GTD5 switch issues and resolve hardware faults
- Support customer calls related to circuit packs and alarms
- Walk customers through changing circuit packs down to the shelf/slot level
- Handle escalations and analyze Jira tickets
- Provide translations and call processing support
- Mentor junior team members when needed
- Maintain accurate ticket documentation and updates
- Participate in the on-call rotation every third week
Requirements
- 5–10 years of GTD5 switch troubleshooting experience
- 5+ years of telephony troubleshooting experience
- Strong Tier 3 hardware troubleshooting and fault isolation experience
- GTD5 call processing and translations experience
- Familiarity with central office procedures and policies
- Jira ticketing experience
- Ability to guide customers through changing circuit packs
- Strong customer service and communication skills
- Comfortable working a 24x7 rotating schedule, including on-call every third week
- Must have troubleshooting experience (not provisioning only)
- GTD5 debugging, translations, and troubleshooting
- Hardware troubleshooting (circuit packs, shelves, slots)
- Proficiency with Windows-based tools (Outlook, Excel, Word, Visio, etc.)
Nice to Have
- Experience supporting migrations to softswitch
- Strong interpersonal and communication skills
- Knowledge of how GTD5 interacts with transport and IP elements
We Offer
- Competitive salary range of $80,000 - $100,000 per annum
- Direct hire opportunity with comprehensive benefits provided by the client
- Remote work option
About the Company
This is a direct hire opportunity. The selected candidate will be employed directly by our client. All compensation and benefits, including but not limited to medical insurance, retirement plans, paid time off, and other perks, will be provided by the client in accordance with their internal policies and subject to applicable laws and eligibility requirements.
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Recruitment & HR Tech
About the Company Collabera is ranked the 9th largest Information Technology (IT) and professional staffing firm in the U.S., with more than $650 million in sales revenue and a global presence representing approximately 16,000+ professionals. Products, Services & Tech Stack Core Solutions Talent Solutions Leadership & Strategic Hiring Executive Search Direct Hire Recruitment Flexible Workforce Solutions Contingent Contracting & Staffing Scaled Hiring Recruitment Process Outsourcing (RPO) Managed Talent Solutions Technologies & Frameworks No specific technologies, frameworks, or tools mentioned in the provided text. Project Scope & Target Clients Client Base Banking, Financial Services, and Insurance Healthcare, Pharma, and Lifesciences Tech, Media, and Telecom Energy, Oil, and Gas Engineering Scale No specific information on the scope and complexity of engineering projects.