New Business Specialist (Acquisition and Retention)

About the Position

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Capital.com is a global trading and investing platform operating across regulated markets worldwide. Capital.com Kenya is a regulated online forex and trading services provider to clients in Kenya, acting as a compliant counterparty and providing onboarding, execution, and client support in line with CMA requirements.

The New Business Specialist (Client Acquisition and Retention) is responsible for guiding prospective and newly approved clients through the critical early stages of their trading journey. The role focuses on converting approved applications into active and engaged client relationships by removing onboarding friction, supporting account funding, introducing clients to the platform, and guiding clients on how to use the platform to place their trades.

Responsibilities

• Guide prospective and newly approved clients through the critical early stages of their trading journey.
• Convert approved applications into active and engaged client relationships.
• Remove onboarding friction.
• Support account funding.
• Introduce clients to the platform.
• Guide clients on how to use the platform to place their trades.

Requirements

• Client Acquisition: Proven experience in client acquisition.
• Client Retention: Strong skills in client retention strategies.
• Trading Platform: Familiarity with trading platforms.

Nice to Have

• Sales: Experience in sales.
• Client Support: Strong client support skills.

We Offer

• Hybrid Work Location: Flexible hybrid work arrangement.
• Location: Nairobi, Kenya.

About the Company

Capital.com Kenya is a regulated online forex and trading services provider to clients in Kenya, acting as a compliant counterparty and providing onboarding, execution, and client support in line with CMA requirements.