Newskies Helpdesk Agent

About the Position

Ryanair, Europe's largest airline group, is currently hiring a Newskies Helpdesk Agent to join our dynamic team. This role is pivotal in ensuring the smooth operation of our European airports and call centers. As a Newskies Helpdesk Agent, you will provide telephone and email support, assist various departments, and ensure adherence to all policies and procedures.

Responsibilities

• Liaise with Ground Operations Training Department regarding Airport issues.
• Notify passengers of delays, cancellations, and schedule changes via email, SMS, PUSH, and the Ryanair Day of Travel App.
• Update web notices on Ryanair.com.
• Create Ad hoc disruption videos for the Day of Travel App.
• Create and maintain access to the reservations system.
• Liaise with the systems department regarding any bugs and defects.
• Perform general administration duties.

Requirements

• Previous experience in a similar role is advantageous.
• Previous Airline/Airport experience is advantageous.
• Must have a flexible approach and ability to remain diplomatic and tactful under pressure.
• Show a natural ability in problem-solving.
• Proactive approach to dealing with errors/complaints.
• Possess a high level of interpersonal and written skills.
• Good knowledge of Microsoft Office.
• Personality traits: Enthusiasm, flexibility, patience, and ability to work on your own initiative.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
• Must be flexible with working hours.

We Offer

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression

About the Company

Ryanair, over our 40-year history, has grown to become Europe's largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious, and innovative company, offering exciting career opportunities across aviation, technology, operations, and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300 million guests within the next 8 years.

Job Location

Swords, Ireland

Employment Type: Full-time

Experience Level: Middle

Work Location Type: On-site