Non-Financial Risk Solutions Specialist (1LoD)

About the Position

Non-Financial Risk Solutions Specialist (1LoD)

At ING, we are looking for a talented and enthusiastic Non-Financial Risk Solutions Specialist (1LoD) to join our Operational Design, Control, Sourcing and Resilience (ODCR) area.

The increasing complexity of the regulatory environment, technological transformation, operational dependencies, and the rapid adoption of Artificial Intelligence require ING to strengthen its ability not only to identify and remediate risks, but to anticipate, prevent and structurally eliminate them.

Within ODCR, this role will focus on building a more predictive, data-driven and prevention-oriented approach to Non-Financial Risk Management, bridging the gap between risk management, control design, and process design.

The area is pivotal for our success. You will work in a multidisciplinary environment with Business Control, Operational Resilience & Business Continuity, Third Parties Management, Process Management and other key stakeholders to ensure ING remains safe, secure and resilient.

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Responsibilities

As a Non-Financial Risk Solutions Specialist (1LoD), you will:

1. Risk Strategy & Governance: Support the implementation and continuous improvement of ING’s Non-Financial Risk framework, ensuring alignment with ING Group standards, local regulatory requirements, business objectives, customer expectations and legal obligations.
2. End-to-End Risk & Control Management: Identification, policy implementation, control monitoring, control evaluation, remediation tracking and continuous efficiency improvements.
3. Root Cause Analysis & Structural Prevention: Differentiating symptoms from structural causes and designing sustainable solutions.
4. Operational Resilience, Business Continuity & Third Parties support
5. Issue & Event Management: Promote effective end-to-end issue management.
6. Ownership, Planning & Capacity: Ensure proper assignment of owners and delegates for Non-Financial Risk processes, support annual planning with Business Control Partners, monitor plan versus execution and escalate dependencies, delays, blockers or capacity risks when required.
7. Stakeholder Management & Three Lines of Defence Coordination: Act as an entry point between business teams and specialized risk areas, collaborating with Tribes, Safe & Secure Officers, Business Control Partners, Compliance, Non-Financial Risk, CAS and global stakeholders.
8. Risk Culture & Awareness: Promote a healthy and robust risk culture.
9. AI & Risk Innovation: Apply Artificial Intelligence techniques and dashboarding to improve and automate risk management activities.

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Requirements

• Deep knowledge of Non-Financial Risk & Control Management and (desirable) experience in banking products.
• Analytically strong, detail-oriented and able to break down complex issues and identify relationships.
• Skilled in root cause analysis and able to distinguish symptoms from structural causes.
• Ability to translate regulatory and risk requirements into clear business expectations, action plans and implementation activities.
• Self-starting, critical, persistent and capable of driving improvements.
• Ability to challenge the status quo and propose creative, scalable and preventive solutions to problems, using AI tools.
• Ability to organize own work well and work independently as well as collaborate with a team.
• Ability to work with diverse stakeholders at different levels of seniority.
• Excellent command of English language, both oral and written and communication and stakeholder management skills.

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We Offer

• Balance That Works: Flexible work arrangements to balance work and personal life.
• Restaurant card: To make your lunch breaks easier.
• Our house will be your home: On-site amenities like electric mobility solutions, doctor, hairdresser, gym, The Good Service, and more!
• Health insurance: Coverage for you and your family.
• Life insurance: Protection for what matters most to you.
• Flexible remuneration: Access to services such as nursery, transport card, training aids, and more.
• Free company shuttle: Comfortable routes to our ING office in Madrid.
• Banking benefits: Special loans and mortgage conditions.
• More vitality and more belonging: 360º care of the employee (physical, mental, social connection & purpose), physiotherapy service on site, clinics with professional athletes, Gympass service, Employee Networks, International Remote work program.

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About the Company

We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead-that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.