Nordic Support agent – Social media platform
Job Description, Responsibilities & Requirements
About the Position
Join our dynamic client, for a leading global social media platform that connects millions of people worldwide. We are dedicated to providing an exceptional user experience and ensuring our community thrives in a safe and engaging environment. We are seeking a talented and motivated Nordic Support Agent to join our customer support team and assist our Nordic-speaking users.
Responsibilities
Customer Support
- Provide timely and accurate responses to customer inquiries via social media, email, chat, and other support channels in Nordic regions
- Handle customer complaints, technical issues, and feedback professionally and empathetically.
- Troubleshoot and resolve issues related to account access, content moderation, and platform functionalities.
Content Moderation
- Monitor user-generated content to ensure compliance with platform policies and community guidelines.
- Identify and address inappropriate content, spam, and violations of platform rules.
- Collaborate with the moderation team to develop and implement best practices for content review.
Community Engagement
- Engage with users to build a positive and supportive community environment.
- Encourage user participation and provide guidance on how to use platform features effectively.
- Assist in community events, campaigns, and initiatives to enhance user experience.
Feedback and Reporting
- Collect and document user feedback, feature requests, and bug reports.
- Work closely with the product and development teams to communicate user issues and suggest improvements.
- Generate regular reports on common issues and trends to help improve overall service quality.
Requirements
Language Skills
- Proficiency in Nordic languages
Experience
- Previous experience in customer support or a similar role
Technical Skills
- Familiarity with social media platforms and customer support tools
Soft Skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Proactive attitude and willingness to learn
Additional Requirements
- Availability to work flexible hours, including weekends and holidays, to accommodate our global user base.
We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A diverse and inclusive work environment.
- Access to the latest tools and technologies to perform your job effectively.
About the Company
Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply
If you are passionate about social media, customer support, and making a positive impact on a global scale, we would love to hear from you! Please submit your resume.
Apply today and join us in shaping the future of social media support!
CROSS BORDER TALENTS is a specialist recruitment consultancy with a network of recruitment partners across the globe. We provide permanent and talent-leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.
Contact Information:
Cais da Rocha Conde D’Óbidos Edifício LACS 1350-352 Lisbon, Portugal
Email: [email protected]
For queries or problems, please contact [email protected]