Office Service Associate

Compensation: USD 19.13 - USD 26.44 per hour

About the Position

The Office Service Associate is responsible for providing essential daily back office services for our clients and teams. Services include reprographics (copy), mail services, hospitality, facilities, audio/visual, reception, and other Williams Lea service lines in both physical and digital environments.

Responsibilities

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services, primarily reprographics, mail, and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone, or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Requirements

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking, or large corporate environment.
• Proficient using mail, phone, email, digital reprographics, and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain, and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with a positive can-do attitude.

We Offer

• Competitive salary range of USD 19.13 - USD 26.44 per hour.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages.
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Shift: Monday - Friday - 9:00am to 6:00pm

RRD is an Equal Opportunity Employer, including disability/veterans. At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.