Onboarding specialist for Poland

About the Position

We are looking for an Onboarding Specialist for Poland to join our team at easySales. Your role will be to guide new Polish merchants through their journey on easySales, from their first login to their first marketplace sale within 30 days of signup.

Responsibilities

• Run onboarding calls and training sessions for new Polish merchants
• Guide merchants through account setup, marketplace integrations, and logistics configuration
• Resolve onboarding blockers - debug integration issues, coordinate with Support and Engineering when needed
• Track each merchant's progress to their first real sales through easySales
• Collect structured feedback on the onboarding experience and feed it back to Product
• Improve onboarding documentation and processes based on patterns you see across merchants

Requirements

• Native or fluent Polish (this role talks to Polish merchants every day)
• Good working English for internal collaboration
• Proficient with AI workflows and prompts - easySales uses AI heavily across every team and we expect new hires to lean on it daily
• Customer onboarding or client-facing experience
• Strong interpersonal and communication skills
• Strong analytical and problem-solving skills
• Ability to work collaboratively across teams
• Experience in eCommerce or SaaS platforms is a plus

What Success Looks Like in 90 Days

• The Polish merchants you onboard reach their first real marketplace sale within 30 days of signup
• You've identified two or three concrete onboarding blockers and worked with Product to address them
• You're the trusted local expert merchants ask for by name when they hit something tricky

We Offer

• Opportunity to work in a dynamic and growing company
• Be part of a team that helps thousands of merchants grow their businesses
• Competitive salary and benefits

About the Company

easySales is a multichannel SaaS platform that helps eCommerce merchants grow by selling on every relevant marketplace and shop. We automate marketplace listings, centralize order management, and connect hundreds of marketplaces and couriers across CEE through ready-made integrations - with no long-term contracts and no data captivity.

Thousands of merchants run their daily operations on easySales, with millions of products listed and orders flowing through the platform every month.

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