Operational Technology Specialist

Location: Boise, ID, United States

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About the Position

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. Veolia helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

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Responsibilities

• Workforce Configuration: Support end-users of the application in areas such as reviewing and auditing user access, developing training materials, training end-users, delivering reports in support of business operations, maintaining online system documentation, researching and correcting moderately complex system errors, and tracking system issues and resolutions.
• AMI Coordination: In coordination with the Corporate AMI team, deliver reports in support of business operations, develop training materials, train end-users, research and correct moderately complex system errors, and track system issues and resolutions.
• System Implementation: Support the implementation of new information technology systems scope and objectives based on both user needs and an understanding of applicable business systems and industry requirements.
• Efficiency Improvement: Provide innovative uses of systems to improve workforce efficiency and optimize the management of information.
• Training Program: Implement and maintain a training program for system users from analysts to end-users.
• Data Assurance: Ensure quality data assurance of data collection, entry, and validation into operational technology systems, including data corrections, updates, and validation.
• Operational Excellence: Drive functional consistency, processes standardization, and operational excellence across Idaho business unit.
• Metrics Tracking: Track and report meaningful departmental metrics.

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Requirements

• Education: Associates Degree in Engineering / CS / GIS or a related technical discipline. Or the equivalent combination of education, technical certifications or training, and work experience.
• Experience: 3-5 years of Work Management, AMI, SCADA, and/or GIS. Development in a utility environment (preferred).
• Skills:
  • Strong working knowledge of water supply, treatment operations, distribution system operations and maintenance, customer service, and engineering principles as they relate to the water industry (preferred).
  • Advanced technical capacity with the ability to quickly learn new and/or proprietary systems, to easily navigate mapping, computer, and phone systems used daily including:
    • CityWorks CMMS (preferred).
    • Automated Meter Reading Systems (Sensus preferred).
    • Smartphones and mobile applications (iPhone preferred).
  • Ability to effectively communicate orally and in writing across all levels of the organization.
  • Ability to effectively implement change management as it relates to Workforce, Smart metering, and other operational technical systems.
  • Self-motivated / driven with the ability to follow through on a variety of projects.
  • Basic knowledge of asset management applications and technologies.
  • Knowledge of existing and emerging technology and data systems and how they interact with each other.

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Required Certification/Licenses/Training

• Must possess and maintain a valid driver’s license.

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We Offer

Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering, and more. In addition, employees are also entitled to participate in an employer-sponsored 401(k) plan, to save for retirement.

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About the Company

Veolia is an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.