Operations Analyst

About the Position

Glovo is seeking a detail-oriented, data-driven professional to optimize delivery operations in complex cities, giving access to vast data resources and a top-tier tech team to implement innovative improvements on courier and restaurant partner performance.

Responsibilities

• Data Driven Mindset & Problem Solving: Relentlessly analyze operational data to uncover actionable insights, identify trends, and craft high-impact strategies that drive performance and consistency across our Operations. Analyze daily and weekly operation metrics with a macro view of the long-term success of the city, having a complete understanding of the local supply situation at all times. Maintain and analyze business reports and information to aid in the decision-making process of supply chain operational needs, including daily, weekly, and monthly reports.
• Operational Excellence: Design and embed best-in-class processes that drive efficiency and scalability across all facets of our operations. Continuously refine workflows to support high-performing teams and sustainable growth. Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast.
• Cross-Functional Collaboration: Collaborate closely with all the internal stakeholders from other departments (Commercial, Growth, Finance...) to plan, execute, and monitor projects related to operations and the couriers' contribution to user experience. Work closely with all the verticals from the Operations team (Courier Ops, Glover Experience).
• Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to couriers.
• To be hands-on and ready to get your hands dirty. You always seek a fresh perspective and never hesitate to put yourself in others' shoes. If a problem arises, you are ready to do whatever it takes to solve it.

Requirements

Background

• At least 1.5+ years of total work experience in high-demanding positions (operations, consulting, investment banking, etc.). Experience in the on-demand industry is a plus, but not required.

Key Skills

• Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions.
• Results-oriented and analytical mindset.
• Great communication and interpersonal skills.
• Project management skills, highly organized, and detail-oriented approach.
• Excellent knowledge of Google Suite and/or MS Office, Excel.
• Excellent written and spoken Bulgarian & English language.
• SQL basic skills are required.

We Offer

💪 Top-notch private health insurance to keep you at your peak.

🍔 Glovo free delivery and Food vouchers to satisfy your cravings!

🏊 Co-funded Multisport card to keep you energized.

🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!

👪 Enhanced parental leave.

🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you, YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!