Operations and Information Technology (IT) Officer

About the Position

Chemonics Tanmia is implementing the Syria Education Programme II (SEP II), funded by the UK’s Foreign, Commonwealth and Development Office (FCDO) and running until 2027. SEP II provides primary school children access to quality, inclusive, and sustainable education in conflict-affected areas of Northwest Syria. The project provides comprehensive support to schools and teachers, including pedagogical supervision, learning assessments, psychosocial support, and safeguarding measures. The goal is to foster hope for future generations by investing in capacity-building and models that facilitate learning.

Chemonics Tanmia is committed to fostering a diverse and inclusive workplace and strongly encourages qualified women to apply.

The Damascus-based Operations and Information Technology (IT) Officer will be responsible for providing efficient IT support, strengthening cybersecurity and digital security practices, managing IT assets and inventory, supporting procurement of IT-related equipment, and contributing to smooth operational support across programme locations.

Responsibilities

IT Support, User Services, and Digital Security

• Serve as the first line of IT support for staff across programme locations, responding to and resolving issues related to hardware, software, connectivity, printers, peripherals, user accounts, and other IT needs.
• Diagnose and troubleshoot technical problems remotely using appropriate diagnostic techniques and follow-up actions.
• Escalate complex or unresolved issues to the Operations Coordinator, Senior Operations Manager, UK Global Technology and Infrastructure Division (GTID), HQ GTID, or other relevant support teams as required.
• Manage user accounts, permissions, access rights, and IT resource usage in accordance with organizational policies.
• Install, configure, maintain, and support computers, software, printers, peripherals, and other IT equipment.
• Oversee the inventory, tracking, maintenance, and lifecycle management of all IT assets and equipment.
• Configure new staff workstations, map printers, and train staff on the effective use of office IT equipment, including multi-function printers.
• Coordinate preventive maintenance, software updates, licensing, and IT service schedules.
• Develop user guides, quick-reference materials, and awareness resources to support effective and secure use of IT systems.
• Deliver digital security and operational security training to staff and downstream partners, ensuring compliance with organizational policies and standards.
• Support the implementation of new corporate systems, technology solutions, and policies introduced by Chemonics.
• Identify and address internet connectivity challenges to maintain secure and reliable access to organizational systems and collaboration platforms.
• Ensure IT systems meet programme, security, interoperability, and integration requirements.
• Oversee office alarm systems and coordinate with security vendors as required.
• Supervise and support IT and Inventory Officers, providing guidance, monitoring performance, and serving as the escalation point for technical issues while liaising with Chemonics Headquarters GTID teams when necessary.

Asset and Inventory Management

• Maintain accurate asset and inventory records in accordance with Chemonics and FCDO reporting requirements.
• Support asset registration, tagging, and tracking processes.
• Conduct regular inventory counts and asset verification exercises.
• Monitor asset movement and maintain asset transfer records.
• Assist in safeguarding programme assets and ensuring appropriate utilization.
• Coordinate asset maintenance, repairs, and replacements as necessary.
• Support asset disposal and write-off processes in accordance with approved procedures.
• Prepare periodic inventory and asset management reports.
• Support implementation of internal controls related to asset management and inventory tracking.

Procurement and Operational Support

• Support the full procurement process for IT-related equipment, from planning through contract close-out, ensuring compliance with organizational and donor requirements.
• Prepare and manage procurement documentation, including RFQs, RFPs, ITTs, purchase orders, sole source justifications, and procurement memoranda.
• Source vendors, obtain quotations, maintain supplier records, and support vendor due diligence and vetting activities.
• Maintain complete, accurate, and audit-ready procurement files and documentation.
• Develop, automate, and maintain digital workflows and tools for travel management, including travel requests, approvals, tracking, and related records.
• Assist in organizing and implementing workshops, trainings, meetings, and other program events as required.
• Oversee office alarm systems and coordinate with security equipment vendors.
• Deliver onboarding and refresher training on digital and operational security policies and procedures for staff.

Compliance and Systems Support

• Maintain operational, procurement, and logistics filing systems in accordance with programme requirements.
• Support preparation for internal reviews, audits, and donor assessments.
• Ensure filing systems remain complete and compliant.
• Monitor completion of required operational documentation.

Requirements

• Bachelor’s degree in information technology, Computer Science, Business Administration, Logistics, Operations Management, or a related field.
• Minimum 3 years of experience in IT support, operations, logistics, inventory control, asset management, warehouse management, or administrative functions.
• Experience with international NGOs, humanitarian organizations, donor-funded projects, or international organizations is highly desirable.
• Proven experience providing IT support across multiple locations, including remote troubleshooting.
• Knowledge of asset tracking, inventory management, warehouse documentation, and procurement support.
• Experience coordinating with IT service providers, internet service providers (ISPs), equipment vendors, and security system providers.
• Familiarity with MySQL, MS SQL Server, and MS Access.
• Strong problem-solving, analytical, communication, and organizational skills.
• Ability to work independently, manage multiple priorities, and maintain high standards of professionalism when engaging with staff, partners, NGOs, and government entities.
• Demonstrated initiative, leadership, versatility, and integrity.
• Professional proficiency in speaking, reading, and writing in English and Arabic is required.

We Offer

• Opportunity to work on a project that provides quality, inclusive, and sustainable education in conflict-affected areas.
• Supportive and inclusive workplace environment.
• Professional growth and development opportunities.

About the Company

Chemonics Tanmia is committed to fostering a diverse and inclusive workplace and strongly encourages qualified women to apply. The organization implements stringent safeguarding protocols during its recruitment process and onboarding, ensuring the highest standards of safety and protection against any form of harm or exploitation.

Application Instructions

To apply, please fill out this form: SEP II Job Application Form by 1 September 2026. If you are unable to access the link directly due to local internet restrictions, please consider using a VPN connection to access and complete the application form.

We will review the applications on a rolling basis. No telephone inquiries, please. Chemonics will contact finalists.

Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices based on race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Chemonics values the protection of your personal data. If you are in the European Union, please read our EU Recruiting Data Privacy Notice to learn how we process personal data.