Operations Client Partner

About the Position

Operations Client Partner

We are seeking an Operations Client Partner to build operational trust in data and maintain strong client relationships, driving improvements in client satisfaction.

Responsibilities

• Build operational trust in the data and maintain a strong relationship with clients; drive results which lead to significant and sustainable improvements in client satisfaction.
• Overall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance, feasibility investigations, structural changes, new deliverables setups).
• Build positive relationships to effectively facilitate meetings, provide support, and remove obstacles through networking.
• Handle regular weekly/monthly calls with clients for operational topics, including discussing technical questions around processes, technical possibilities, recommending effective solutions, defining delivery targets, and communicating progress, risk, and status reporting.
• Communicate on projects at the client level, including discussing technical questions around processes, technical possibilities, recommending effective solutions, defining delivery targets, and communicating progress, risk, and status reporting.
• Cooperate closely with operations groups to resolve client queries through an efficient workflow.
• Contribute to solving elements of regional and global client requests through collaboration with other countries.
• Own direct client communication on operational topics triaged by L1.
• Suggest proactively solutions for simpler, more enduring, and cost-efficient database production for NIQ.

Requirements

• Work experience: Minimum work experience in client-facing roles to understand client requirements and execute relevant actions towards clients.
• Education: Higher education or equivalent experience.
• Skills:
  • Combination of operational skills and client orientation, demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications.
  • Good relationship management skills to effectively liaise with commercial, clients, and various operational teams.
  • Well-developed analytical skills and very good attention to details.
  • Proactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitude.
  • Independent in executing tasks, driving progress, and working out solutions.
  • Ability to work effectively in a team to achieve goals together.
  • Problem-solving skills.
  • Time management skills.
  • Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way.
  • Good Excel knowledge is a must.
  • Good knowledge of English.

We Offer

• Competitive salary: 23,600 EUR to 31,222 EUR gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the NIQ Diversity and Inclusion page.

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