Operations Leader (Mandarin Speaker) - Thailand

About the Position

We are looking for candidates who are willing to be based in Thailand for a certain period of time. Candidates with experience in tech companies or similar industries are preferred.

Job Purpose

Lead day-to-day operations of MOVA's cashback platform in the Thailand market; owning merchant/platform partnerships, campaign execution, and cross-functional delivery between tech, marketing, and regional HQ.

Responsibilities

• Oversee the daily operations of MOVA's cashback platform in Thailand.
• Manage merchant/platform partnerships and campaign execution.
• Ensure cross-functional delivery between tech, marketing, and regional HQ.

Requirements

• Education: Bachelor's degree in Business, Management, IT, Engineering, or related field.
• Experience: Min. 3 years in operations, with at least 2 years in a leadership/supervisory role. Digital apps, e-commerce, fintech, or marketplace background strongly preferred.
• Technical foundation (mandatory):
  • Working understanding of mobile/web app product cycles (release flow, QA/UAT, bug triage, incident escalation).
  • Able to read and interpret data; dashboards, funnels, transaction/settlement reports; comfortable with SQL basics, Excel/Google Sheets advanced, and BI tools (Metabase, Looker, Power BI).
  • Familiar with API-based integrations and partner onboarding at a conceptual level; able to communicate requirements to engineering without needing translation.
  • Understands app KPIs: DAU/MAU, retention, conversion, GMV, take rate, cashback liability.
• Language (mandatory):
  • Mandarin - business fluent, spoken and written; required for daily coordination with regional HQ, principals, and Chinese-speaking partners.
  • English - business fluent, spoken and written; required for documentation, reporting, and regional stakeholder communication.
  • Thai is an advantage.
• Business acumen:
  • Understands unit economics of a cashback/commission model; merchant commission, cashback payout, margin, and burn control.
  • Able to build and defend an operational budget, forecast volume, and translate business targets into operational plans.
  • Basic grasp of contracts, SLAs, and commercial terms with platform partners.
• Mobility (mandatory): Willing and available to be based in Thailand for a minimum committed term (recommend stating 1-2 years), with valid travel documents and eligibility for a Thai work permit.

Nice to Have

• Proficiency in Thai

We Offer

• Opportunity to work in a dynamic and growing fintech company.
• Be part of a team that drives innovation and efficiency in cashback operations.

About the Company

MOVA is a leading fintech company specializing in cashback and commission models. We are committed to providing innovative solutions to our partners and users.

Locations: Indonesia, Thailand

Employment Type: FULL_TIME