Operations Manager (Payment)
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Job description
About the Position
Operations Manager (Payment)
Join RISK, an international iGaming company, as an Operations Manager (Payment) to oversee payment processing operations and drive cost optimization.
About the Company
RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Responsibilities
- Metrics Monitoring & Anomaly Detection: Track key payment and product performance metrics daily; spot deviations early and investigate root causes.
- Conversion Optimization: Analyze conversion drops across payment systems and product flows, route identified issues to relevant teams, and manage them through to resolution.
- Financial Operations & Reconciliations: Perform daily/regular reconciliations of balances, settlements, FX, and processor fees to ensure complete transactional accuracy.
- Cost Optimization Strategy: Model, justify, and execute cost-saving strategies for payment operations-taking full ownership of project timelines, cross-functional alignment, and final deliverables.
- Operational Problem Solving: Resolve operational bottlenecks independently by negotiating directly with internal teams (Engineering, Product, Analytics) and external providers.
- Process Automation: Identify routine, manual workflows in payment operations and implement automation to improve efficiency.
- Stakeholder Reporting: Prepare clear, data-driven presentations and one-pagers summarizing operational findings, insights, and action plans for leadership.
Requirements
Hard Skills
- Excel / Google Sheets: Advanced data modeling, lookup functions, pivot tables, and scenario analysis skills.
- Payments & Product Metrics: Deep understanding of payment processor performance, authorization rates, conversion funnels, settlements, FX, and fee structures in a business context.
- BI & Dashboards: Hands-on experience working with Business Intelligence tools (e.g., Tableau, Looker, Power BI) to track operational health.
- Automation: Practical experience automating routine tasks (using SQL, Python, scripts, or low-code/no-code workflow automation tools).
- Business Communication: Ability to synthesize complex data into concise, structured presentations or one-pagers for stakeholders.
- Language: Fluent English (both written and spoken).
Soft Skills & Mindset
- Ownership & Business Mindset: Strong sense of accountability; ability to connect operational details directly to business bottom-line results.
- Proactivity & Initiative: A track record of spotting anomalies, calculating the financial/operational impact, proposing solutions, and following through to results.
- Negotiation & Influence: Strong interpersonal skills to resolve interdepartmental friction and align internal cross-functional teams without direct authority.
- Structured & Detail-Oriented: Exceptional attention to detail combined with the ability to multitask effectively in a fast-paced environment.
- Fact-Based Communication: Clear, precise, and evidence-driven communication style.
We Offer
- Opportunity to work with a leading international iGaming company.
- Fully remote work options.
- Be part of a team that pushes the boundaries of what's possible in the iGaming industry.
Location
- City: Kyiv
- Country: Ukraine
- Remote Status: Fully Remote
Employment Type
- Type: Full-time
Function
- Function: Operating
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RISK inc: An International iGaming Company Pushing the Boundaries of EntertainmentWho We Are:An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.Always Pushing the Boundaries? You Already Belong at RISK!Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digitaland affiliate marketing, tech solutions, and data analytics.Our ambition is to become global leaders in international expansion, mastering the art of the fastest market entry and establishing highly efficient operations in new territories.Our Mission:To unite the unconventional thinkers who are challenging the limits of innovation and creativity. We’re all about delivering thrilling and secure entertainment experiences with a responsible edge. We strive to create a Diverse Community where everyone feels empowered to contribute their unique perspective.Our Values:— Leadership and Responsibility: We strive to set the standard in our industry, acting with integrity, responsibility, and transparency. We empower our team to take initiative, communicate openly, and embrace risks as leaders.— Innovation, Speed, and Adaptability: We value innovation, speed, and agility. By embracing cutting-edge technologies and maintaining efficient, bureaucracy-free processes, we aim to stay ahead in our industry.— Smart Risk-Taking: We view calculated risk as essential for growth and success. We encourage our team to see Risk as a Personal Challenge in their careers and achieve new heights.— Boldness and Responsibility: We are not afraid to forge our own path and make bold decisions. We foster a Challenge Company Mindset, inspiring our team to constantly seek unconventional solutions and drive success in the iGaming industry.Why RISK is Your Next Career Move: A Top-notch Choice for Those Who Constantly Seek Unconventional Solutions— Risk-Challenge Culture: Embrace smart risk-taking and out-of-the-box thinking.— Direct Influence: Your ideas matter here. We value openness and initiative, giving you a real chance to shape the future of our company.— Career Growth Opportunities: Our High Potential program, annual performance reviews, and learning opportunities will help you unlock your full potential.— Extensive Benefits: We offer comprehensive medical insurance and a unique Cafeteria — - Benefits program tailored to your needs. Work-life balance is a priority, with flexible hours and remote work options.— Competitive Salary: We believe in rewarding top talent with a competitive salary and regular reviews based on clear KPIs and OKRs. Our bonus system is open and transparent, so you always know where you stand.— Learning & Development: Access to courses, conferences, Personal Development Plan and mentorship from industry experts.— Unforgettable Corporate Events: Team-building activities, expert talks, and global conferences.Our Benefit Cafeteria is Packed with Goodies:— Children Allowance— Mental Health Support— Sport Activities— Language Courses— Automotive Services— Veterinary Services— Home Office Setup Assistance— Dental Services— Books and Stationery— Training Compensation— And yes, even Massage!Ready to Take the Leap?Join a team where every day is an opportunity to take a RISK and come out on top.At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what’s possible in the iGaming industry.
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