Operations Manager, Remitly Business (B2B)

About the Position

Operations Manager, Remitly Business (B2B)

Mandaluyong City, Manila, Philippines

Category: Customer Success

Job ID: R_106784

Job Type: Regular

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it’s supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we’re not just here to move money- we’re here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career-we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

Responsibilities

As an Operations Manager, you will provide outstanding support to our Remitly Business operations in Manila and Managua. Your task is to help transform the traditional global remittance industry, specifically through developing, managing and leading world-class operations teams supporting customer service and operations for Remitly Business customers across the globe. This includes managing, executing and continuously improving the ongoing operations support needed to meet service level agreements (SLA), quality and productivity targets; making key hiring decisions, implementing succession plans, developing people, and managing individual and team performance; supporting and executing the operational direction of the global new initiatives team in support of company goals and initiatives; driving operational continuous improvement efforts leveraging teams and resources across the company; and providing project/program management as it relates to the operational support of current and future products, services and markets.

This position will be opened in the Manila Service Delivery Center but may also provide cross service delivery site support when needed. As a Remitly Business Operations Manager, you will lead the service delivery supporting a wide variety of Remitly Business Products – e.g. Small Micro Business, Remitly Business, Freelancers, etc.

Requirements

• Minimum of 3 years of Operations Management experience, with a proven track record of handling both B2B and Fintech/Financial accounts.
• Bachelor's degree in a technical or business field (or equivalent experience)
• Strong analytical, problem-solving, and communication skills
• Highly organized and detail-oriented with a strong sense of urgency
• Excellent written, verbal, and interpersonal communication skills

Working Conditions

• #LI-Onsite
• Must be amenable to work during weekends and holidays
• Willing to travel based on business needs

We Offer

• Rice Allowance
• Transportation Allowance
• Paid Vacation
• Medical, Dental & Vision
• Accident and Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits

About the Company

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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What our Remitlians say

Evelyne Kuo

Program Manager - Technical

On the Security & Privacy team, I reimagine what’s possible by going beyond traditional compliance to create a culture where security is part of everyone’s day-to-day - through programs like our champion network, engaging training sessions, and company-wide awareness events that make security approachable and empowering.”

Amara Agbo

Software Development Engineer II

To me, reimagining what’s possible means constantly learning new technologies and applying cutting-edge solutions to build localized systems that scale across currencies, countries, and regulations. The challenges we solve at Remitly don’t just strengthen our platform - they expand financial access for millions of people worldwide. That’s what makes the work both exciting and impactful.”

Rosa Castellon Herrera

Senior Team Manager - QA

Stand for excellence means to me always raising the bar, pushing through discomfort, to deliver our best to our teams and customers every time. We come together as a team to share ideas to develop a rubric that helps us deliver impactful results.”

Stephanie Cameron

Senior Product Manager

On the product team at Remitly, I’m trusted to make decisions that drive real impact-not just for my team, but for the business and our customers. I’m encouraged to take ownership of problems even when they’re outside my immediate scope, to speak up, and to bring the right people together to solve them. Lately, that’s meant working on real-time FX and funding tools that support our treasury team in lowering transaction costs-so we can pass those savings on to our customers. That trust and cross-team collaboration make it easy to stay focused on what really matters in the long run.”

Nadav Yekutiel

Senior Manager - Analytics

At Remitly, diving deep has meant pushing past easy answers to truly understand what our customers need. I’ve seen our analytics teams uncover insights that weren’t obvious at first glance - like identifying hidden friction points in the customer journey that, once solved, improved both experience and trust. This commitment to going beyond the surface makes our recommendations stronger, and it’s a big part of how we deliver meaningful impact across the business.”

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