About the Position

Operator Contact Centre Customer Service (Server)

About IONOS

At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Ready for your next step? Become part of IONOS and grow with us.

Responsibilities

Solve real problems. Investigate and troubleshoot server and hosting issues, working towards the right resolution and involving specialist teams when needed.
Support customers end to end. Handle technical, account and billing questions by phone, email and live chat; take ownership and keep customers updated.
Get closer to the technology. Work with Windows and/or Linux server environments and support installations, configuration or maintenance activities within the team’s remit.
Make useful recommendations. Identify when a different plan, product or upgrade could genuinely help a customer and explain the value clearly, with the customer’s needs at the centre of the conversation.
Make the complex simple. Explain technical issues in everyday language and help customers build confidence using their services.
Keep improving. Record cases accurately, notice recurring issues, share learning and stay curious about new hosting technologies and products.

Requirements

A genuine interest in technology, particularly servers, operating systems, networks or web hosting-and the motivation to keep learning.
A logical, investigative approach: you enjoy asking questions, testing ideas and getting to the root of problems.
Clear, friendly communication and the patience to support customers with different levels of technical knowledge.
A sense of ownership, attention to detail and the ability to stay calm when something goes wrong.
A willingness to help with billing and account queries and to recommend suitable products when they meet a customer’s needs.
Comfort working in a busy, customer facing team and within the agreed shift pattern.

Nice to Have

Personal tech projects-such as building a PC, running a home lab, hosting a website, experimenting with Linux or running a game server.
Familiarity with Windows or Linux, virtual servers, networking, DNS or common web hosting concepts.
Previous customer service, contact centre, help desk, technical support or consultative sales experience.
IT study, training or certifications. We’re interested in what you’ve learned, however you learned it.

We Offer

Earn a £27,000 basic salary plus UNLIMITED sales commission potential
27 days annual leave + bank holidays
Contributory pension scheme
Private healthcare and Life assurance
Employee assistance programmes
Cycle scheme
Free Parking
Refreshments in break rooms and discounts at selected local restaurants
Social events

About the Company

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement.

IONOS are equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.

What Next?

So, like the sound of working at IONOS? We don’t blame you, we think it’s pretty great too!

Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can’t wait to hear from you!

Notice to Agency and Search Firm Representatives: IONOS is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any IONOS or affiliated company employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Apply now

Operator Contact Centre Customer Service (Server)

Job description