Operator with English (with French, Polish or Italian language)

About the Position

Location: Pinnacle 2, Eastpoint Business Park, Dublin 3 is D03 P580

Working Model: 100% Office Based

Working Time: 24/7 rotation shift pattern, 7 days a week

We are looking for an Operator with English proficiency to join our team in Dublin, Ireland. You will be enhancing content creation and management processes using Generative AI technologies.

Responsibilities

• Implement Generative AI technologies to enhance content creation and management processes.
• Apply Gen AI technologies to improve user interaction and content accessibility.
• Verify and review information as per policy and guidelines.
• Follow all compliance and security measures relating to client data.
• Take action on process changes and updates and handle the same with proper research.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Ability to gather information via outbound calls to businesses within specific country locations.
• Support users by reviewing / summarizing / completing various types of requests.
• Work with great attention to detail / content review.
• Have an extensive exposure to customer service.
• Work with high profile tech/ evolving AI.
• Utilize MS Excel to analyze and interpret data for content operations.
• Contribute to the overall success of the content operations team by sharing knowledge and best practices.
• Collaborate with cross-functional teams to align content strategies with business objectives.

Requirements

• Excellent communication skills and fluency in English (additional European language an advantage- preferred EU languages - French, Polish, Italian).
• Ability to work rotating shift patterns over 7 days.
• Possessing Gen AI skills such as prompt engineering.
• Ability to handle multiple tasks simultaneously.
• Exhibit excellent analytical and problem-solving skills.
• Display strong communication and collaboration abilities.
• Have the ability to adapt to new technologies and tools quickly.
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory).
• Strong Team player.

We Offer

• Performance-based bonus scheme.
• Permanent contract.
• Rewards scheme.
• Private Medical Insurance.
• Competitive maternity benefits of 12 weeks paid Leave.
• Life assurance.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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