Order Management Team Lead

About the Position

Order Management Team Lead

NielsenIQ is seeking a talented Order Management Team Leader to play a key role in enabling sellers to be more efficient, stay focused on winning business, and ensure a smooth customer experience upon close of contract. Reporting to the Global Post-Sales Enablement Leader, this role will work with cross-functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline-driven task team leader with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success, and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data-driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail-oriented with excellent communication, active listening, and time management skills.

Responsibilities

• Passionate about engagement and leading a team (onshore and/or offshore resources) to ensure Order management SLAs are met while successfully overseeing day-to-day category of services workload.
• Effective at leading a team of up to 10 direct reports.
• Responsible for the overall success of the Order Management team through coaching, training, onboarding, and overall professional development of team members through direct management and/or mentorship.
• Design projects & initiatives for the team to drive from conception through execution outside of primary service offerings to expand team reach and impact to the NIQ organization.
• Ensure the team is harmonizing positive relationships with senior stakeholders across multiple departments (including Sales, Finance, Marketing).
• Help drive the development, automation, governance, measurement, and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support.
• Partner closely with major business functions leads across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error.
• Drive compliance with company policies, business rules, and revenue recognition principles.
• Help spotlight deficiencies in the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%.
• Partner closely with major business functions across the order to invoice life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error.
• Drive compliance with company policies, business rules, and revenue recognition principles.
• Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the OTI cycle and alert sellers to stale opportunities to help maximize revenue.
• Proactively identify opportunities to improve the order process, resolve inconsistencies, and give insightful feedback to cross-functional stakeholders in an effort to improve efficiency in the order cycle.

Requirements

• 5+ years of related work experience in Sales Operations, Deal Desk, or Finance.
• Bachelor’s degree required.
• Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions.
• Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business-critical objectives are met.
• Skilled at building strong working relationships with team members in varying departments and/or levels of management.
• Ability to manage multiple projects simultaneously while meeting deadlines.
• Understanding of the order to invoice cycle and common pain points sellers encounter with a desire to drive improvements.
• Experience building and/or using sales performance reporting in a CRM, Power BI, or similar software.
• Excellent English writing, verbal, and communication skills.
• Prior exposure to SaaS technology.
• Ability to drive productivity working in a remote, fast-paced environment.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NielsenIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

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