About the Position

Outbound Sales & Customer Success Representative

As an Outbound Sales & Customer Success Representative, you will be responsible for generating new B2B business through outbound prospecting while building and maintaining long-term relationships with contractors and commercial clients. This role combines business development, sales, and customer success. You won't simply close deals-you'll become the primary point of contact for your accounts, ensuring an outstanding customer experience and identifying opportunities for repeat business. This position is ideal for someone who enjoys taking ownership, working independently, and creating business opportunities from scratch.

About Local Dumpster

Local Dumpster is a fast-growing waste management company providing dumpster rental solutions for contractors, construction companies, roofing businesses, remodeling firms, property managers, and commercial customers across the United States.

Our mission is simple: make dumpster rentals easy, reliable, and hassle-free while building long-term partnerships with our customers.

We're looking for an ambitious, proactive, and independent sales professional who enjoys building relationships, generating new business, and becoming a trusted partner for customers.

Responsibilities

Business Development

Prospect and identify new contractors, construction companies, roofing companies, remodelers, and commercial clients.
Conduct high-volume outbound cold calls.
Research potential customers using various online resources.
Build and maintain a strong sales pipeline.
Generate qualified business opportunities.
Develop long-term partnerships with clients.

Sales

Understand customer project requirements.
Recommend appropriate dumpster rental solutions.
Prepare and present pricing.
Negotiate when appropriate.
Convert prospects into paying customers.
Consistently achieve daily and monthly sales goals.

Customer Success

Serve as the primary point of contact after the initial sale.
Build long-term relationships with assigned customers.
Resolve customer questions and coordinate with internal teams.
Ensure customers receive excellent service throughout their projects.
Encourage repeat business and referrals.
Identify upsell and cross-sell opportunities.

CRM & Administration

Maintain accurate CRM records.
Track customer interactions and follow-ups.
Update sales activities daily.
Maintain organized account information.

Requirements

Required

Experience in outbound sales, business development, or account management.
Strong verbal English communication skills.
Excellent phone presence.
Comfortable making cold calls.
Strong negotiation and relationship-building skills.
Highly organized and self-disciplined.
Ability to work independently with minimal supervision.
Results-driven mindset.
Strong computer skills.

Preferred

Experience in B2B sales.
Experience working with contractors or construction-related industries.
Experience using CRM systems.
Customer Success or Account Management experience.
Remote work experience.

Success Metrics (KPIs)

Generate 5–10 completed orders per day after the onboarding period.
Number of outbound calls.
Qualified opportunities created.
Sales conversion rate.
Revenue generated.
Customer retention rate.
Repeat customer rate.
Customer satisfaction.
CRM accuracy and activity tracking.

What We Offer

Paid training and onboarding period.
Salary during the initial onboarding period (subject to agreement).
Transition to a performance-based commission structure.
High earning potential for top performers.
Leadership growth opportunities.

Outstanding performers may have the opportunity to grow into a Head of Sales & Customer Success role, leading and developing their own team.

Why Join Us

Build long-term business relationships instead of one-time sales.
Significant commission earning potential.
Opportunity to grow into a leadership position.
High level of autonomy and ownership.
Dynamic, entrepreneurial environment.
Make a direct impact on company growth.

About the Company

Local Dumpster is committed to making dumpster rentals easy, reliable, and hassle-free while building long-term partnerships with our customers. Join our team and be part of a fast-growing waste management company that values relationship-building, innovation, and customer satisfaction.

Outbound Sales & Customer Success Representative

Job description