Outreach Operations Specialist with Spanish Language

About the Position

Outreach Operations Specialist with Spanish Language

Location: Dublin

Work Model: Office Based (12-9 PM)

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google’s Geo Data Upload Tool. You will use your business development and relationship-building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.

Responsibilities

• Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
• Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize Google and non-Google owned tools to engage with new Partners and track communications

Requirements

• Core Competencies:
  • Excellent communication skills in English and Spanish (C1)
  • Experience in Business Development and B2B partnerships/sales, customer service
  • Experience working in digital/technology companies with tech products
  • Expertise in Salesforce.com; Google Drive
  • Knowledge of Geographic Information System tools
  • Bachelor's degree in business administration, in GIS, a related field, or equivalent
  • 0-1 year of experience working in digital/technology companies with tech products

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.