Outsourced Art Account Manager – Japan

About the Position

We are seeking an Outsourced Art Account Manager for our Japan team to manage client relationships and drive revenue growth.

Responsibilities

• Effectively manages the relationship between existing Japanese clients and Keywords Art Studios.
• Serves as the link of communication between the clients and internal teams to effectively translate complex client creative feedback or artistic direction into clear, actionable briefs and instructions for the global Art Production teams.
• Acts as the “face” of Keywords Art Studios to Japanese Clients and is the client’s primary representative and contact point for Keywords Art Studios.
• Proactively seeks opportunities to up-sell and cross-sell Keywords Art Studios' full range of services to current clients.
• Builds and maintains strong, long-lasting customer relationships with both current and new clients, across various levels of the client organization.
• Works with Keywords Art Studios PMs in India, China, US, and other locations to ensure that the Production Team has a full understanding of the client’s requirements.
• Helps to bridge any cultural issues that may crop up between the Client and the Keywords Art Studio’s Production teams.
• Meets with Clients regularly – in person or virtually – to keep them updated about the project status and any potential challenges that the Production Team might be facing.
• Captures Client’s plans, feedback, and concerns and conveys them to the team. Uses such occasions to also gather client feedback and concerns.
• Secures feedback and testimonials from the Client at the conclusion of the project.
• Builds the Keywords brand by actively participating in marketing and brand-building channels/exercises.
• Works closely with Japanese leadership team and executives at Keyword’s Art Studios to create strategies to expand and increase work from current and new clients.
• Maintains accurate records of client interactions, opportunities, sales activities, and forecasts using the company's CRM system (e.g., Salesforce).

Requirements

• Fluent Japanese and high degree of English language proficiency.
• Prior experience in the video gaming industry is a very strong advantage.
• Proven account management or other relevant experience, preferably minimum 3-5 years, in a business-to-business service environment in Japan.
• Deep understanding of Japanese business culture and expectations of Japanese clients regarding communication, quality, and delivery schedules.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
• Excellent listening, negotiation, and presentation skills.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• A deep knowledge of art production and the tools and pipelines required to deliver projects (Maya, Blender, Unity/Unreal, and asset creation workflows).
• Proven ability to manage multiple account projects at a time while paying strict attention to detail and maintaining consistent communication quality.

We Offer

• Opportunity to represent a highly reputed global leader in game art services.
• Competitive compensation package with performance-based incentives.
• Chance to work with some of the biggest and most exciting game developers in Japan.
• A collaborative, growth-oriented global culture.

About the Company

About Keywords Studios

Keywords Studios is a global provider of creative and technical services to the video games industry, with over 13,000 professionals across 70+ studios in 25+ countries. We operate through three core Service Lines that support clients across the entire game lifecycle:

• Create - game development, art production, and audio
• Globalize - audio & text localization, localization testing, functional testing
• Engage - marketing, LiveOps, community, and user acquisition

In Japan, Keywords Studios delivers its full range of services across Create, Globalize, and Engage, supporting leading publishers, developers, agencies, and IP owners through both local and global teams. Our presence includes the Tokyo-based development studio Wizcorp, as well as established localization, QA, player support, and marketing capabilities that serve some of the biggest and most influential companies in the Japanese games and entertainment industry.

As Japan remains one of the world’s most strategically important and culturally defining markets for interactive entertainment, we are strengthening our local sales team to ensure that we can capture work on the best global IP’s from Japanese partners.