Part time Customer Support Agent for a Sleepwear Company

About the Position

We are looking for a Part-time Customer Support Agent for a Sleepwear Company to join our dynamic team. If you are a naturally empathetic communicator with a knack for turning everyday customer interactions into warm, memorable experiences, we want to meet you! This role is perfect for someone who thrives in a collaborative, fast-paced environment and takes pride in delivering top-tier care via email and chat.

Responsibilities

• Respond to customer inquiries promptly and empathetically via email and social media channels.
• Provide accurate, detailed product and brand information while adhering to company policies and procedures.
• Resolve customer problems, complaints, and requests with care and a strong sense of urgency.
• Maintain detailed and accurate records of customer interactions, accounts, and feedback in the CRM.
• Collaborate closely with team members and act as a passionate advocate for the brand and its customers.

Requirements

• 1–3 years of customer service experience (email, chat, and social media support preferred).
• High school diploma or equivalent combination of education and experience.
• Excellent written communication skills and email etiquette with strong typing speed (60–80 WPM preferred).
• Basic proficiency with Google Suite (especially managing, updating, and reading spreadsheets).
• Experience with customer support platforms and e-commerce tools like Gorgias, Zendesk, Shopify, or Facebook is a major plus.
• High attention to detail, strong time management, and the ability to prioritize and multitask in a fast-paced environment.
• High degree of empathy, curiosity, and independence to responsibly manage your time, breaks, and daily workflows.

Tech Checklist

• A reliable computer (at least with Windows 10 and i5 processor).
• A stable high-speed internet connection of 100 MBPS.
• A quiet, cozy workspace to handle calls and chats like a pro.

We Offer

• Opportunity to work with a fast-growing e-commerce apparel brand.
• Rapid onboarding and campaign training.
• Competitive rate discussed during screening.

How to Apply

Start your skill assessment by clicking here: 👉 Skill Assessment Form

About the Company

Join our team and be part of a growing sleepwear company that values customer care and satisfaction.