About the Position

Part-Time Customer Support Agent (On-call Buffer) for a Business Messaging Platform

Join LTVplus as a Part-Time Customer Support Agent for a business messaging platform, providing top-notch support via email, chat, and social media.

Responsibilities

Handle customer inquiries across email, chat, and social media like a pro.
Be the voice of the brand, providing personalized and top-notch support.
Collaborate with our awesome team to boost customer satisfaction and share insights.
Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
Adapt to different client needs – because every day is a new adventure!

Requirements

Software/platforms required: JIRA, Slack, Google Sheets, Heap Analytics, Notion
Technical Skills:
- Strong troubleshooting skills
- Problem-Solving Ability
- Adaptability
- Technical Aptitude
- Basic understanding of telecommunications or digital messaging technologies (advantageous)

Tech Checklist – Gotta Have It!

A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
A quiet, cozy workspace to handle calls and chats like a pro.

We Offer

Join a remote-first company with a global team.
Embrace flexibility and diversity.
Work with various clients to enhance their customer experiences.

About the Company

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your First 30-60-90 Days at LTVplus: What to Expect

Comprehensive training on our tools and platforms.
Integration into our dynamic team.
A structured onboarding process to ensure you're set up for success.

Location: Makati, Philippines (Remote)

Employment Type: Part-time

Apply Now

Part-Time Customer Support Agent (On-call Buffer) for a Business Messaging Platform

Job description