Part-time Customer Support Agent - Voice

About the Position

Part-time Customer Support Agent - Voice (Part-Time, US Hours)

Are you an empathetic, clear communicator who thrives on solving customer problems over the phone and via email? We are looking for a dedicated Part-Time Voice Customer Support Agent to join an established automotive industry campaign. If you take pride in providing top-tier customer experiences and love working in a fast-paced environment, we want to meet you!

Responsibilities

• Manage inbound and outbound phone calls to assist customers with inquiries and issue resolution.
• Deliver support across voice and email channels while maintaining high customer satisfaction.
• Navigate customer support platforms (Aircall, CCC ONE) to log, track, and resolve support requests efficiently.
• Acquire and apply product and service knowledge to address customer needs accurately.

Requirements

• At least 2 years of customer support experience.
• Proficiency with Aircall and CCC ONE (or similar automotive customer support tools).
• Excellent verbal and written communication skills.
• Proven problem-solving abilities, empathy, and patience.
• Strong multitasking, time management, and attention to detail.
• Ability to handle Omni-channel support (Voice and Email).

Nice to Have

• Experience with sales or upselling.

Success Looks Like

• Consistent high quality and professional phone etiquette across all calls.
• Efficient response and resolution times on voice and email interactions.
• Clear, accurate documentation of customer notes within primary campaign software.

Tech Checklist

• A reliable computer (at least with Windows 10 and i5 processor).
• A stable high-speed internet of 100 MBPS connection and backup for both.
• A quiet, cozy workspace to handle calls and chats like a pro.

Schedule

Part-Time | Monday to Friday, 8:00 AM – 5:00 PM ET

How to Apply

Start your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens Next

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.

About the Company

Join our automotive team and contribute to providing top-tier customer experiences over the phone and email.