Part-Time, Recover Payment Specialist for a B2B Customer-Reactivation Services

About the Position

Are you a sales-oriented, empathetic communicator who knows how to handle sensitive client conversations with grace? We are looking for a high-performing professional to blend financial recovery, proactive retention, and administrative support for a fast-growing health and wellness brand. If you thrive in high-volume calling environments and love turning everyday interactions into lasting client relationships, we want to hear from you!

Location: Nairobi, Kenya

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Responsibilities

• Reach out to clients regarding failed credit card transactions and suspended payments to gracefully resolve billing issues and recover outstanding funds.
• Proactively confirm upcoming appointments to minimize no-shows and optimize center schedules.
• Identify clients with low package balances and use a consultative sales approach to offer promotions and upsell new service packages.
• Manage customer inquiries with empathy and professionalism across calls, chats, and emails to drive customer satisfaction and retention.
• Adapt to evolving ad-hoc administrative or client-facing requirements as the campaign matures.

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Requirements

• At least 3 years of experience in a high-volume call environment, with a strong background in sales, telemarketing, or customer support.
• Previous experience in a BPO environment or the beauty/wellness industry is highly preferred.
• Proven ability to handle payment recovery, overcome objections, and close package renewals.
• Exceptional verbal and written communication skills with a polished, highly professional tone.
• Strong empathy and composure when navigating sensitive billing discussions, failed payments, or scheduling conflicts.
• High attention to detail for managing reservations, tracking package usage, and updating client records.
• Experience navigating various CRM platforms and dialing tools. Experience with Zenoti, Meevo, Mojo Dialer, or Uconnect is a big plus.

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Tech Checklist

• A reliable computer (at least with Windows 10 and i5 processor)
• A stable high-speed internet of 100 MBPS connection and back up for both.
• A quiet, cozy workspace to handle calls and chats like a pro.

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Success looks like

• Consistently high recovery rates on failed credit card transactions and suspended accounts.
• Measurable reduction in appointment no-shows and same-day cancellations.
• Strong package renewal and upsell conversion rates using a consultative sales approach.
• High customer satisfaction scores during sensitive billing and scheduling resolution calls.

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How to Apply

Start your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens Next

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.

Apply now